Payroll Officer

8 hours ago

Parramatta, Australia Chandler Macleod Full time

Chandler Macleod is the leading provider of temporary contractors to the NSW Government and has partnered with NSW Government Departments and Agencies for more than 25 years.

**The Opportunity**
Chandler Macleod is looking to engage a number of Payroll Officers for a contract term of 4 months with a well-established NSW Government department. This role will be based in Parramatta with flexible working arrangements on offer.

The Payroll Officer provides a broad range of payroll and benefits services, leveraging business unit, policy, procedure, award, taxation and legislative processing expertise and knowledge to deliver payroll and benefit services that support staff, organisational objectives and Government commitments.

**Job Specification**
In this position, you will be required to perform but are not limited to the following tasks:

- Provide within the Cluster and NSW public sector culture and values, all payroll services according to the relevant awards, agreements and legislative requirements.
- Deliver telephone and physical support; service request fulfilment and transaction processing within agreed organisational SLA's, payroll quality assurance framework and control environment to ensure employee records are accurate and maintained; that employees are paid on time, correctly, and entitlements are paid and recorded according to legislation, awards, policies, best practice and legislative requirements.
- Provide customer service to clients including logging of calls into issue and request tracking system, actioning requests and responding to enquiries to ensure the provision of accurate information, and the timely and effective resolution of issues and requests for support.
- Analyse performance metrics and make recommendations to assist in the development of improved processes and systems and improve service outcomes.
- Work with the Team Leader to identify training needs and opportunities to improve processes and related documentation to ensure operational requirements are met.

Key Knowledge & Experience
- Previous experience working within a Government Department will be highly advantageous but not necessary
- Minimum 1 - 2 years' experience as a Human Resource and/or Payroll Officer in a similar environment
- Experience in utilising electronic payroll systems, including rostering
- Strong knowledge of Enterprise Agreements and Awards and demonstrated experience with EA and Award interpretation
- Strong organisational and time management skills including the ability to manage competing and/or changing priorities and deliver to deadlines

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