Operations Support Officer

4 days ago

Tullamarine, Australia Serco Plc Full time

Make a positive difference to road safety
Ensure excellence in operational delivery
Support our Camera Operators via our Communications Room

Make a Difference to Road Safety. Join our Traffic Camera Services as an Operations Support Officer in Tullamarine

About You
You have the highest levels of personal integrity and ethical behaviour with an excellent level of accuracy and attention to detail. You have a proven ability to strictly follow and comply with company policies and procedures. You are confident and perform well under pressure. You believe in the value of Victoria's Road Safety Program and are keen to play a part in its success whilst living Serco's values of Trust, Care Innovation and Pride.
You are comfortable dealing with people over the phone and have a good knowledge of UHF radio usage. You demonstrate sound IT skills such as typing and the ability to use multiple screens. You have a current Victorian Driver's Licence.
Flexibility to work a 24/7 roster is a key aspect of this role, including working night shifts, weekends, public holidays and picking up spare shifts on short notice. In return, you will receive ongoing training and mentoring from engaged and passionate leaders within a small, friendly and relaxed team environment. An advantage would be to live in or near Tullamarine.
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role. Chosen applicants will also need to successfully complete a pre-employment medical prior to commencement.

**About the Role**:
We currently have multiple part-time opportunities for Operations Support Officers to join our team. You will work an average of 15-20 hours per week and have flexibility to work additional shifts when required. This role involves being the communication link with our Mobile Safety Camera Operators (MRSCOs) who work on the road, to ensure their safety and act as an information source. This role involves communicating with operators over the phone and radio, data input and checking, and providing general information and support to the MRSCOs while they are on the road.
When you join us, in addition to a receiving competitive remuneration package, underpinned by our belief in the value of wellbeing, our rewards are designed to benefit all aspects of your life - physical, mental, social, financial and community. These include among other things volunteer leave, flexible salary packing options, Employee Assistance Program, generous Employee Referral Program plus access to discounts on health insurance, gym memberships, travel, shopping, technology, dining and entertainment.

Serco’s Traffic Camera Services division operates Victoria's mobile safety camera program, maintains fixed red light cameras and provides image verification services to the State of Victoria. We have over 250 dedicated staff working to help reduce Victoria's Road Toll.

About Us

Join Us
Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.

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