Aged Care Case Manager

1 week ago

Penrith, Australia 365 Care Full time

**_Are you unappreciated_** where you work now?**
- L_ost the passion_ and _looking for an organisation that cares about you_? and _pays above award wages_ to help you with the increasing costs of living? _We need to talk NOW :)_
- 365 Care is looking for pro-active, enthusiastic, reliable and organised Home Care Package (HCP) Case Managers. Ideally you will have experience within the role or similiar positions. _

**The opportunity**:

- Aged Care work is personally rewarding and meaningful
- Full time, permanent within a hybrid working environment
- Highly rewarding and creative culture
- High quality training available
- We listen, value, support, coach, care and mentor our staff
- Help build the team of support workers working with you.

**About the role**:
You will be responsible for ensuring the delivery of flexible and responsive services tailored to an individual's needs and interests, whilst also maintaining their independence and freedom of choice.

**Performance Objective** -To assign quality professional care for clients that enable them to remain independent in their own homes.
- Ensure the care and well-being of our clients.
- Clients/Families are happy.

**Compliance Responsibilities-**
- Keep confidentiality of all client records, reports and discussions.
- All mandatory compliance documents are accurately filled out and approved/signed by client.
- Manage client records in 365 Care operating system, including uploading, updating & reviewing documents, and setting reminders.
- Record, maintain and monitor records, notes, and billing for client.
- Report incidents in line with 365 Care Policy and Procedure.

**Client Responsibilities-**
- Provide in-home assessments, referrals, care plan reviews & goal planning for clients.
- Client budget management & reporting.
- Excellent time management with client caseload.
- Respond & communicate effectively with clients re: changing care needs.
- Conduct regular visits with clients in person and/or over the phone to ensure the highest level of care is being attained while also determining any changing needs or requirement for additional services.
- Answer queries, requests, complaints, and feedback relating to the delivery of care and services and/or the reconciliation of financial statements.
- Advocate for client’s needs.

**Who are You?**:

- Appropriate qualifications including case management highly considered
- Relevant/transferrable industry experience.
- Exceptional customer service skills.
- Time management skills and attention to detail.
- Have strong administrative and computer skills.
- Can work in a team and build positive relationships.
- Have an understanding and experience assisting clients within the aged care sector.
- Demonstrate compassion and empathy.
- Understand challenging behaviours (ideally).
- Current NSW driver’s License.

**About 365 Care**:
365 Care is an Approved Provider of Aged Care and Disability services under the HCP, NDIS CHSP and private sector, located in Penrith. We are all about building relationships with our clients whilst assisting them to remain independent and in their homes.

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