Team Member

1 week ago

Kogarah, Australia Westpac Group Full time

**Team Member - Customer Service - 26475**
- **Max Term Contract with a view to permanency**:

- **Kogarah, NSW**:

- **Hybrid working arrangements; Monday to Friday from 8am-5:30pm
**How will I Help?**

This is a hybrid position that will have you providing both phone support to our customers in a contact centre environment and also supporting operational functionality. The roles will be based at our Kogarah site and will benefit from flexible working arrangements after training. These roles will be offered as max term contracts with the possibility of extension and/or permanency after the 12 months have been completed.

Westpac Group’s purpose is Helping Australians Succeed - it’s what we do, who we are and why we come to work every day.

**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. We’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
You will have previous experience working in a fast-paced environment handling customer queries and requests (preferably phone based), along with a proven history in delivering high standards of customer service in line with agreed service levels. Adapting to our changing workplace will come easily to you.

You will have the maturity to deal with the challenges that come with servicing transactional requests within agreed timeframes and will have the ability to manage multiple priorities in an organised manner. You will have a positive proactive attitude and champion the Westpac vison and values. In addition, the below requirements will also be highly regarded:

- Professional and clear verbal, and written communication skills
- Strong problem-solving ability and attention to detail
- Experience working in a fast-paced environment
- Proven record providing excellent customer service

**What is it like to work there?**
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**How do I Apply?**
- The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines. _

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