Team Member

7 days ago

Kogarah, Australia St.George Full time

**Customer Service Team Member - Contractor**

**Support Customers in moments that matter**

**How will I help?**

The Mortgage Operations team are seeking talented and dedicated individuals to join their expanding team, delivering outstanding customer service to building loans customers. We want you to bring your experience and skills and transfer that into our team’s success and the company's vision of delivering exceptional service.

As a Mortgage Operations Team Member, your role will entail:

- Taking inbound calls, providing support and guidance to our stakeholders and customers.
- Assisting internal and external stakeholders with loan documentation and verification.
- Ensuring all the documents have been correctly executed and there are no discrepancies.
- Payment calculations

**What’s in it for me?**

In a word, lots

We value our employees and strive to provide a work environment that offers numerous benefits:

- Contractors can access Employee Banking benefits like special banking, wealth and insurance offers.
- A supportive and inclusive workplace culture that values diversity and promotes collaboration.
- Access to innovative tools and technologies to enhance your productivity and decision-making.

**What do I need?**

To excel in this role, the following experience is required:

- Excellent communication and problem-solving skills
- Demonstrated experience dealing with customers over the phone
- Strong attention to detail and accuracy in handling documentation.
- Self-motivated and accountable
- Adherence to regulations
- Experience in a similar role within the banking or financial industry (desirable).

**What’s it like to work there?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.
- Please note that this role will be contracted via Manpower, working onsite at Westpac

**Do you need reasonable adjustments during the recruitment process?**

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

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