
Service Desk Analyst
1 week ago
starting salary $68,122 (plus 15.4% super)
- Adelaide location
- temporary contract (full-time hours) for six months
The Australian Bureau of Statistics (ABS) is seeking to recruit a **Service Desk Analyst** to work in our Adelaide office. This is a temporary position (full-time hours) for six months at the APS 4 classification level.
**About the role**
Service Desk Analysts assist staff over the telephone with urgent queries and requests. They provide support, education and guidance in relation to various computer infrastructure, the diagnosis and resolution of technical issues and also assist with various HR related matters i.e., pay and leave entitlements, travel, corporate credit cards and finance queries.
The role of the Service Desk Analyst is to provide a consistent point of contact to assist clients to resolve queries related to their day-to-day operations. There is a requirement to start at 8.00 a.m. in the Adelaide Office, to cater for the Eastern Standard Time operating hours of 8.30 a.m. - 4.55 p.m.
As an APS 4 Service Desk Analyst, you will be required to:
- work to a roster answering phones calls from a queue and managing a ticket workload
- provide high quality customer service to ABS staff and members of the public
- provide Level 1 IT support as well as assisting staff with HR queries e.g. pay and leave entitlements, travel and credit card queries and other HR related matters
- use investigatory skills to determine the nature of a call while building rapport with the client
- follow and document prescribed procedures
- coach and train newer and less experienced members of a small team, where appropriate
- perform additional tasks as required from time to time by the Operations Manager.
**About the business area**
We also manage the Knowledge Library, a collection of thousands of Knowledge Articles providing how-to information to facilitate self-help and the fast resolution of issues.
**What we are looking for**
To be suitable you should have most or all the following skills, qualities, and experience:
- client focus with proven interpersonal and communication skills and ability to work in a team
- high level organisational skills including time management and the ability to prioritise work
- demonstrated lateral thinking and problem-solving skills
- great attention to detail and analytical skills
- ability to demonstrate initiative, motivation and a positive work ethic
- ability to identify opportunities and contribute ideas to improve business processes
- experience in customer service essential
- experience working in a level 1 service/help desk role desirable but not essential.
**How to apply**
You will need to upload your current resume and submit a statement in response to the following:
- Please describe what skills and experience you have which are relevant to the role of a Service Desk Analyst._
For further information about this position, please read the attached
-
Service Desk Analyst
2 weeks ago
Belconnen, ACT, Australia Centorrino Technologies Full timeJoin to apply for the Service Desk Analyst role at Centorrino Technologies1 day ago Be among the first 25 applicantsJoin to apply for the Service Desk Analyst role at Centorrino TechnologiesJoin Centorrino Technologies: Your Future in Tech Starts HereAt Centorrino Technologies (CT), we're not just about technology; we're about building a thriving community....
-
Service Desk Analyst
2 weeks ago
District of Belconnen, Australia Centorrino Technologies Full timeJoin to apply for the Service Desk Analyst role at Centorrino Technologies1 day ago Be among the first 25 applicantsJoin to apply for the Service Desk Analyst role at Centorrino TechnologiesJoin Centorrino Technologies: Your Future in Tech Starts HereAt Centorrino Technologies (CT), we're not just about technology; we're about building a thriving community....
-
Field Interviewer Help Desk Manager
1 week ago
Belconnen, Australia Australian Bureau of Statistics Full timeOne temporary 12 month position - APS Level 6 in the Canberra Office - $86,081 - $97,214 per annum (plus 15.4% superannuation and allowances) **Do you have strong technical literacy and the ability to communicate complex technical matters in laymans terms?** The Australian Bureau of Statistics (ABS), Collection Management section is seeking to fill one...
-
Front Desk Receptionist
1 week ago
Belconnen, Australia Abode Belconnen Full time**About the business** A core division of Geocon, Iconic Hotels by Geocon specialises in hotel operations, management, training and strategy, as well as food and beverage outlet management and operations. Contributing 800+ hotel rooms to the accommodation market to date, over the next five years, Iconic Hotels will deliver an additional rooms. With a...
-
Front Desk Receptionist
6 days ago
Belconnen, Australia Abode Malua Bay Full time**About the business** A core division of Geocon, Iconic Hotels by Geocon specialises in hotel operations, management, training and strategy, as well as food and beverage outlet management and operations. Contributing 800+ hotel rooms to the accommodation market to date, over the next five years, Iconic Hotels will deliver an additional rooms. With a...
-
Cyber Security Analysts
1 week ago
Belconnen, Australia Australian Bureau of Statistics Full timesalary range: $68,122 - $97,214 (plus 15.4% super) - locations: Brisbane, Canberra, Melbourne, Perth and Sydney - several permanent positions, full-time or part-time The Australian Bureau of Statistics (ABS) is seeking to recruit several **Cyber Security Analysts** for our IT Security Section. These are ongoing, permanent roles (either full-time or...
-
Ict Support Analyst
3 days ago
Belconnen, Australia Australian Bureau of Statistics Full timeAPS 4 and 5 classification levels: $68,122 to $86,073 plus 15.4% superannuation - locations: Geelong, Melbourne, Sydney or Canberra - permanent roles, full-time or part-time (flexible working arrangements available) The Australian Bureau of Statistics (ABS) is looking to recruit multiple roles in the End User Computing (EUC) section within our Security and...
-
Medical Receptionist Belconnen Casual
2 weeks ago
Belconnen, Australia For Health Group Full timeThe Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...
-
Medical Receptionist Belconnen Casual
2 weeks ago
Belconnen, Australia For Health Group Full timeThe Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...
-
Medical Receptionist Belconnen Full Time
17 hours ago
Belconnen, Australia For Health Group Full timeThe Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...