Quality Assurance Manager

**Job Description**:
McDonald’s Australia is the largest quick service restaurant operation in the country. Fondly known as “Macca's”, we have been a household name in Australia for over 50 years, we believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count As an employer of choice winner time and time again, working with us means taking pride and having fun along the way; while growing and developing your career in a dynamic and supportive environment.

**Could you be our next Quality Assurance Manager?**:
Are you passionate about driving excellence in food safety and quality? McDonald’s Australia & New Zealand is seeking a dynamic Quality Assurance Manager to lead strategic programs across a diverse portfolio of food and non-food categories. In this pivotal role, you’ll shape the standards that ensure millions of customers enjoy safe, high-quality products every day.

As a trusted expert, you’ll collaborate across departments, guide crisis management, and oversee product and facility approvals - all while leading a high-performing team of Quality professionals. If you're ready to make a meaningful impact in a fast-paced, values-driven environment, we’d love to hear from you.

**What can you expect on a day-to-day basis?**:

- ** Drive Supplier Excellence**: Partner with Strategic Sourcing and global teams to manage supplier relationships, onboard new partners, and uphold rigorous product standards.
- ** Champion Quality & Innovation**: Support new product development, validate food safety systems, and collaborate on equipment and packaging innovations.
- ** Lead with Impact**: Manage a team of two direct reports, aligning their work with business goals and fostering growth through McDonald’s BEST framework.
- ** Solve & Improve**: Investigate product issues, lead quality resolutions, and continuously enhance systems through data-driven insights and industry best practices.

**Qualifications**:

- Strong communication and interpersonal skills, with the ability to build effective relationships across diverse teams
- A proactive, solutions-focused mindset and a “can-do” attitude
- Deep understanding of product safety, supply chain integrity, and store operations
- Up-to-date knowledge of food safety legislation and logistics requirements
- Excellent project management skills, with the ability to meet tight deadlines and perform under pressure
- Self-motivated and detail-oriented, with a knack for anticipating challenges and opportunities

**Relish in the Macca’s difference when you join the Golden Arches**:

- ** Competitive Remuneration Package.**We offer a total reward package of base salary, health care, target incentive plan (bonus) and long-term incentives (shares).
- ** 5 Weeks of Annual Leave.**Switch off and recharge or explore your passions outside of work with an additional week of annual leave each calendar year.
- ** Highly Flexible Work Environment.**Our teams have embraced a hybrid working model, balancing working remotely and connecting in the office to support our people and how they best add value.
- ** Birthday & Volunteer Leave.**Enjoy a day-off during your birthday month and 3 days annually to volunteer for a registered charity you are passionate about.
- ** Ongoing Professional Development.** We are committed to developing our people by investing in leadership programs and free access to LinkedIn Learning.
- ** Modern Office with Sustainable Amenities.**Newly revamped office located in Thornleigh featuring the latest technology and electric car chargers to support eco-friendly commuting.
- ** Macca’s Staff Discount & Retail Discounts.**Enjoy discounted Macca’s at any restaurant across Australia and access to hundreds of retail discounts.
- ** Access To Our 24/7 Wellbeing Partner (Sonder) For You & Your Immediate Family.**Using the Sonder app, access free and confidential safety, medical and mental health support via chat or phone with accredited professionals.
- ** A Fun & Vibrant Culture.**Immerse yourself in local and Macca’s only events and experiences from day one of working with us.

At Macca’s, our doors are open to everyone, and we live by our Golden Rule: treating everyone with dignity, fairness and respect, always. We’re committed to building a safe, inclusive and welcoming workplace where everyone feels valued and empowered - it’s our people who make us Macca’s.

**Job Details**:

- Categories
- Food Safety & Quality Systems
- Corporate
- Categories ID
- Categories URL
- Job title
- Quality Assurance Manager
- Position Type
- Date Posted
- 09/10/2025
- Primary Quest ID
- Second Quest ID
- Job Classification
- Location(s)
- THORNLEIGH, NSW, 2120, AU
- Job ID
- 2147