Consultant Service Design, Splunk

**Work type**: Permanent Full time
**Location**: Remote: Work Anywhere
- Opportunities for career progression throughout the business
- Great engaging work environment where customer advocacy is highly valued
- We embrace diversity & inclusion at our core

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see what more you can find at NAB as Consultant Service Design.

**You & your new role**

***As we continue to work with new technology and expand our digital capabilities, we’re making everyday tasks simpler and quicker for our customers & Colleagues - leaving them more time for more important things. If you’re passionate about log analytics, monitoring, dashboard/visualisation and continuously looking for ways to improve detection and diagnosis of technology incidents, you’re exactly the sort of person we’re looking for.

**This role is primarily responsible for**:

- Engaging with NAB Application Teams to research, analyse and review business, functional and technical requirements, design KPIs/metrics/entities/business transactions monitoring, create design documents, carry out service decomposition and then build and deliver health dashboards.
- Define, maintain, and enforce best practices for the Splunk searches/optimisation and AppDynamics business transactions and health rules.
- Support the GOC by analysing, identifying, and tuning the dashboards and providing data and insights during incidents and problem investigations.
- Develop and maintain support documentation for the dashboards delivered to GOC.
- Maintain up-to-date knowledge of service monitoring and undertake continuous learning and training.
- Working closely with the Product Owner to maximize value and to ensure that we deliver on the monitoring strategy.

**What you will bring**:

- A solid understanding of Splunk data, Splunk reporting, Splunk knowledge objects, Splunk searching & optimization
- Good knowledge in developing and designing of new and existing dashboard using Splunk and AppDynamics
- Knowledge on constructing Splunk friendly regex expressions and optimizing Splunk search queries with optimal performance.
- An understanding of the importance of adhering to standards and following documented policies procedures for service monitoring design and visualisation.
- Strong experience in Service health KPIs and Metrics, Log analytics, APM
- Experience in Synthetic monitoring using APM tools or Selenium
- Sound knowledge of delivery methodologies and associated tools (JIRA/Rally), with working experience in Agile delivery.
- Excellent communication and analytical skills with ability to present technical details to the stakeholders in technical and non-technical backgrounds.
- Splunk Enterprise Certified Admin or Splunk Enterprise Certified Developer or equivalent experience.

**Make a difference through your work**
At NAB, we work together to deliver exceptional outcomes that exceed our customers’ expectations. We’re an ASX listed organisation that has been serving Australian communities for more than 160 years. We’re investing in positive change and our work changes the future of banking. Our colleagues have an impact far beyond work, and you’ll be part of a team that is helping to solve some of society’s biggest challenges.

**A diverse and inclusive workplace works better for everyone.**

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**Join NAB**
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

Please note unsolicited CVs from agencies will not be accepted.