Product Owner

**You are an accomplished executive product owner, driven to deliver exceptional outcomes for our customers**:

- **We are passionate about growing our business through improving the customer experience**:

- **Together we can achieve big goals and empower our customers
**See yourself in our team**:
The Everyday Banking team supports the full spectrum of customers’ transaction banking and deposit needs, from birth through to retirement. We help over 9 million customers manage their day-to-day spending, save to achieve financial goals, and more. We have end-to-end accountability for all Retail Deposits and Transactions products, customer experiences, Open Banking obligations, and key customer journeys, including Disputes and Deceased Estates.

**Our purpose is to improve the financial wellbeing of our customers and communities.
**The Everyday Products team within Everyday Banking manages core Transaction accounts, Retail Payments, and Retail FX products. This portfolio is central to the Retail Bank’s franchise, serving as an anchor product for customers who consider CBA their main financial institution. Within the Everyday Products team, the Product Portfolio team manages the product portfolio end-to-end, including P&L, supplier management, change delivery, proactive risk management, and optimising customer and business outcomes.

This role reports to the Crew Lead, Everyday Products.

**Do Work That Matters**

As an Executive Product Owner, you will manage the financial and non-financial performance of the portfolio, delivering exceptional customer outcomes that support our goal of achieving an NPS of +30.

Specifically, you will,
- Collaborate with colleagues to develop and execute the product strategy and customer value proposition for Retail Transaction accounts.
- Establish mechanisms to identify opportunities to enhance the product, streamline customer experiences, and drive outcomes aligned with KPIs and OKRs.
- Focus on improving the Transaction Account customer experience by seeking out and acting on the voice of the customer across all channels and segments.
- Attract and develop talent through interviewing, recruiting, hiring, and mentoring squad members and other product owners.
- Foster a long-term business culture across the Product Owner community and chapter.
- Incorporate design thinking and analytics into product design.
- Lead a team of product, analytics, and technology specialists to drive meaningful change.
- Provide visible leadership and people management.
- Lead portfolio optimisation and engage with senior stakeholders/business units (frontline and Technology) to manage the delivery of the product and service roadmap.
- Maintain a well-prioritised backlog to deliver business and customer outcomes.
- Manage senior business and technical stakeholders to ensure prioritisation is understood and agreed upon.
- Oversee the Squad’s performance, including OKR tracking.
- Manage Everyday Banking’s portfolio of suppliers.
- Effectively manage risk by:

- Leading and ensuring a positive risk culture within the team
- Developing and challenging the end-to-end risk and control environment to ensure alignment with risk appetite
- Proactively identifying, managing, and closing issues, incidents, and risk mitigation initiatives
- Ensuring compliance with key internal CBA policies, including the Operational and Supplier Risk Management Framework; and
- Ensuring projects are delivered with a focus on executional excellence and proactively managing change-associated risks

**Help us deliver a better future in Everyday Banking by**:

- Excellent stakeholder engagement, influencing, and relationship-building skills
- A passion for human-centric design thinking and identifying opportunities to enhance customer experience and growth
- Exceptional communication skills, with the ability to translate technology solutions into customer benefits
- Strong commercial acumen and the ability to prioritise effectively
- The ability to deliver written and verbal updates to senior executives
- Proven experience in driving business growth and strategic problem-solving
- Strong collaboration skills, with the ability to manage work streams and project activities independently
- Experience working in an agile environment (advantageous)
- Extensive experience in financial services
- Product Owner and Product Management experience (desirable)Executive Manager experience

**Your Development**

Our team is committed to supporting your development. You will have the opportunity to build a strong network and demonstrate your potential with high impact. You will be coached and supported in focusing on your own growth and development. If you live the values and demonstrate the people capabilities we can offer great opportunities.

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