Product Owner

**Description**:
The Product Owner is responsible for managing product features and creating innovative solutions for customer requirements. This role demands adept problem-solving, meticulousness, and effective task prioritisation. Engagement with clients, collaboration with diverse teams, data analysis, and clear communication are essential.

Reporting to the Technical Product Manager, this role will be an integral member of the Product team and will work collaboratively with their colleagues to contribute to the development and optimization of legal solutions that enhance productivity and compliance, ultimately supporting the organization’s strategic goals and operational efficiency.

**Key Responsibilities**:

- Product requirements and design:

- Specifications in the form of epics, stories, BDD scenarios, user journeys and wireframes.
- Validation of requirements and designs:

- Run interviews with clients and stakeholders to learn about relative priorities and likely usability of product concepts and designs.
- Run early adopter programs with customers to ensure built product delivers an excellent user experience.
- Agile product owner to development.
- Participate in sizing, grooming, sprint planning and retrospectives.
- Support scrum master, developers and testers in their understanding of requirements.
- Quality Assurance
- Sign offs on unit tests & test plans.
- Perform acceptance testing of user stories.
- Documentation and training
- Produce or support the production of documentation such as product description, user guides, trainer guides, training material and more.
- Tier 3 support:

- As product SME, facilitate the resolution of escalated customer support issues.
- Team Coordination
- Coordinate a team of developers, UI / UX Designers and Quality / Test Analyst towards a designated product goal and ensure all team members understand the scope of work for delivery
- Resource Management
- Keep continuous track of resources and manage time and resources to deliver product improvements
- Priority planning
- Organise and prioritise a backlog of stories and epics that deliver on product and business objectives.

**Skills, Knowledge & Expertise**:

- 5+ years’ experience in a product owner (or adjacent) role (important)
- Agile development methodology (important).
- User experience research/validation methodologies (important)
- ITIL® Certified Scrum Product Owner (CSPO) or similar (nice to have)
- Excellent understanding and knowledge of agile process and principles
- Ability to analyse, interpret and evaluate data
- Excellent understanding of the requirements of writing quality business and technical documentation
- Knowledge and understanding of good practice testing and quality assurance
- Working knowledge of software development
- Strong experience in story/bug tracking tools and authoring wikis
- Ability to work with cross-functional teams and people within all levels of the business
- Excellent understanding of the requirements of writing quality business and technical documentation
- Strong communication and active listening skills (written and verbal)
- An ability to adapt processes to fit the needs and objectives of any strategic
- Ability to explain business and technical requirements to all members of a team and measure product success
- Calm under pressure and attention to detail

**Job Benefits**:
At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering a range of learning and career opportunities through mobility and learning. We offer a host of benefits including additional personal leave, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

**About Dye & Durham**:
Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions - practice management, data insights and due diligence, and client onboarding - give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.

Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.