Tyro Health

Why work for Tyro

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.

About the role
- At Tyro Health, we’re transforming the way Australian healthcare businesses manage payments and claims. We provide innovative EFTPOS and payment solutions that keep things moving seamlessly.
- Our Health Customer Support team is at the heart of this mission—helping our customers with technical support, troubleshooting, and expert guidance so they can focus on what matters most: their patients. As a Health Customer Support Specialist, you’ll be the first point of contact for our customers, offering top-tier, omni-channel support to healthcare businesses across Australia.
- This is a part-time role (Monday to Friday, 10 AM to 2 PM—no late nights or weekends) with initial in-office training (5 days per week) and a flexible hybrid model (typically 3 days in-office post-training).

What you'll do- Solve Technical Challenges - Become an expert for troubleshooting EFTPOS terminals and tech issues, helping healthcare businesses keep their operations running smoothly.- Guide Customers Through the Health Claims Journey - Help customers navigate the complexities of claims, payments, and platform features, ensuring they fully understand and make the most of our services.- Turn Challenges into Opportunities - Handle customer inquiries with confidence, playing a key role in transforming customers into loyal, long-term users of Tyro Health solutions.- Accurately Track & Report Interactions - Log and track customer interactions with precision in Salesforce, ensuring that every detail is captured and actionable.- Collaborate & Innovate - Work closely with your team to share feedback and drive continuous improvement, enhancing both internal processes and the customer experience.- Expand Your Skill Set & Career - Build your network internally, develop new technical and customer service skills.

What you'll bring- Call Centre Experience (inbound or outbound) - You have experience handling customer inquiries and managing high volumes of support requests.- Strong Problem-Solving Skills - You love troubleshooting and finding solutions, especially when it comes to technical issues.- Excellent Time Management - You’re reliable, manage your time efficiently, and stick to your schedules to ensure tasks are completed within set timeframes.- Clear Communication - You’re great at explaining things clearly, both verbally and in writing, ensuring the customer feels understood and supported.- Adaptability & Coachability - You’re open to feedback, embrace new challenges, and continuously grow in your role.- Healthcare Industry Knowledge - A basic understanding of how the Australian healthcare system works, including claims, Medicare rebates, and payment processes, is a plus.

Perks and Benefits

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of_ _our people across Australia. Here are just some of the things Tyros tell us they love about working here:
- A hybrid working policy that truly enables you to live your best life- Learning and career development opportunities- 16 weeks paid primary carers leave- 12 weeks paid secondary carers leave- Annual team-based volunteer day- We're a social bunch, we love a weekly team social event, snacks, a selection of craft beer, wine and non-alcoholic beverages, ping pong and video games- Taco Tuesdays- Mental health and wellness initiatives- Personal finance initiatives

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