Customer Experience Consultant

**Who are we?**

At bravoauto our core purpose is to create an incredible customer experience for the most iconic car brands in the world. We are committed to putting our customers first every time, every day, everywhere. We promise to offer more choice, more transparency, more value, more support and most of all, more of everything our customers expect. Our goal is to exceed our customers’ expectations. With a congratulatory 'bravo', we celebrate every potential customer for making the great decision to buy from bravoauto.

Our core values at bravoauto are:
**Choice** - With hundreds of used cars for you to choose from, the choice is yours. We’ve made buying a car a whole lot easier.

**Value** - There are absolutely no hidden fees - the price you see is the price you will pay. We'll also offer you competitive servicing costs with our service plans. We will offer you everything you expect and more.

**Security** - You'll receive a 7-day love it or swap it option as standard so that you can be sure your car meets your expectations. If it doesn't you can simply return the car if you don't like it. Rest assured, your car will be fully road-ready on collection after being inspected by our experienced technicians that have completed a thorough safety check.

These values provide a foundation for all team members to deliver exceptional customer experiences every day - experiences that customers buy and care for their car with confidence.

**Why join us?**
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and click here to learn more on our website.
- Where possible, our **flexible work policy** helps support you in achieving a genuine work-life balance.
- Enjoy more time doing that you love with **additional days off** including an extra 3 days of paid Family Leave every 3 years, plus 1 day each year of paid Volunteer Leave.
- Access to our **employee benefits program** including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa**,** financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

Want to know more about what it is like to work at Inchcape? Click here to discover more about our workplace culture.

**What is the opportunity?**

An opportunity has arisen for a Customer Experience Consultant - Online Vehicle Acquisition, to join the team. This role is responsible for managing all leads from multiple sources focused on making appointments to acquire inventory of pre-owned vehicles for our branded retail and bravo auto business.

**Further to the above the duties and responsibilities will include, but are not limited to, the following**:

- Contacting customers via our CRM management forms
- Booking appointments with potential customers for a vehicle appraisal with the buying team
- Ensuring the payment process occurs upon completion of the vehicle purchase
- Outbound customer follow up calls
- Relationship management with customers and the instore Sales teams
- Identifying sales opportunities from customers selling vehicles to our business
- Ensuring effective diary management for the buying team and instore sales teams
- Ensuring we meet the audit requirements for acquisitions of vehicles
- Coordinating appraisal and inspection appointments for all dealerships
- Coordinating the pickup of vehicles from the customers
- Previous experience in a customer service role/call centre role
- Ability to manage relationships both with internal and external customers
- Ability to work both autonomously and as part of an expanding team
- Ability to work in a fast-paced environment
- Superior communication skills with the ability to deliver an exceptional customer experience
- Ability to prioritise tasks
- Excellent time management skills

If successful there may be a requirement to travel to Sydney for 4 weeks for training.