Client Engagement Co

**Client Engagement Co-ordinator**
- Location - Hawthorn (Support Office)
- Job Type - Permanent Full time
- Job Position - Client Engagement Co-ordinator (Admissions Officer, Aged Care)
- Position Close Date - 11 June 2025

**Client Engagement Co-ordinator (Admissions Officer, Aged Care)**

Your warm, understanding, and professional nature will be instrumental in supporting the individual journey and smooth transition into Aged Care.

Based at our Support Office in Hawthorn there will be opportunities to travel to our metropolitan VIC homes to provide expertise and guidance as required.

**In this role you will**:

- Responding to admissions enquiries, providing an outstanding customer experience and entering contact information and requests into the CRM system
- Identifying the resident’s needs or request and gathering information to ensure enquiries are managed efficiently and effectively, documenting all customer needs into the CRM system
- Scheduling tours with prospective residents and family members and collaborating with our Client Services Managers, including following up with tour participants to assess customer service satisfaction
- Collecting customer feedback and documenting and reporting as per delegations processes
- Providing information on individualised care services
- Providing financial billing, Services Australia information and Resident Agreement overviews
- Ensuring all enquiries are actioned in a timely manner and according to set customer service KPIs
- Suggesting improvements to processes and customer service strategies

**What you Bring to the Role**:

- Previous experience in Aged Care, Home Care or Admissions Management (desirable)
- A warm and understanding person with a passion for making a difference
- Knowledge of Aged Care services
- Excellent communication skills and telephone demeaner, ability to demonstrate patience and empathy
- Strong financial acumen, with the ability to understand/explain funding
- Solid computer skills, with familiarity with MS Office and demonstrated understanding of CRM systems and data entry
- Ability to think quickly and provide practical solutions

**About Us**:
As a proudly Australian and independently owned provider with over 20 years of experience, Aeralife specialise in premium residential aged care. Our mission is to enable a safe, nurturing community that delights our diverse residents, families, and staff.

With homes across Victoria and New South Wales, Aeralife communities are a shining example of our innovative and holistic approach to aged care. Our dedicated teams, driven by passion and empathy, are committed to creating deep connections with residents, ensuring a meaningful approach to caregiving.

At Aeralife, we create a place of joy, purpose, and connection for our residents, families, and staff. Guided by our core values - Passion, Innovation, Empathy, and Respect - we strive to create an environment where both residents and team members thrive.

Join us in shaping a new era of care and making a real difference in the lives of those we serve.

**Benefits to enjoy**
- Excellent salary package and incentives
- Progressive and well-resourced aged care organisation
- Working alongside a collaborative and fun leadership team
- Play a key role in the future growth and success
- A positive and supportive workplace culture
- Employee Assistance program

**To Apply**

If you meet the above criteria and are passionate about making a difference in the wider community and making a positive difference in people’s lives, we would love to hear from you.

Please submit a Cover Letter and Resume via the **APPLY NOW**Link.