Current jobs related to Client Engagement Co - Hawthorn - Aeralife
-
Hawthorn, Australia Access Health and Community Full timeProject Coordinator, Bicultural Community Engagement & Wellbeing, Hawthorn - Fixed Term, Part-time 0.6 EFT salary packaging benefits & work life balance - Collaborative and highly supported team environment **About Access Health and Community** With a 150-year history and caring at our centre, our vision at Access Health and Community (AccessHC) is to...
-
Legal Assistant/secretary
11 hours ago
Hawthorn, Australia Moss & Co Consulting Pty Ltd Full timeBeautiful office space, with an excellent team culture & support - Are you passionate about Family Law? - See where this role takes you! Moss & Co Consulting have partnered with a dedicated Family Law firm located in the beautiful suburb of Hawthorn, close to a train station. In this role you will work closely with Lawyers & other Secretaries to provide...
-
Aod Clinician
2 weeks ago
Hawthorn, Australia Access Health and Community Full time0.6, Part-time 6-month Fixed Term role, Hawthorn and Doncaster - Not for Profit with salary packaging benefits & work life balance - Collaborative and highly skilled supported team environment **About Access Health and Community** With a 150-year history and caring at our centre, our mission at Access Health and Community (AccessHC) is to build healthier...
-
Aod Clinician
7 days ago
Hawthorn, Australia Access Health and Community Full time0.6, Part-time 12-month Fixed Term role, Hawthorn and Doncaster - Not for Profit with salary packaging benefits & work life balance - Collaborative and highly skilled supported team environment **About Access Health and Community** With a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our...
-
Aod Clinician- Hawthorn
5 days ago
Hawthorn, Australia Access Health and Community Full timeFull Time or Part Time 0.8EFT, Hawthorn and Doncaster - Not for Profit with salary packaging benefits & work life balance - Collaborative and highly skilled supported team environment **About Us** Access Health and Community, with a 150-year legacy of compassionate care, is on a mission to build healthier lives together. Our team of over 400 dedicated...
-
Client Support Officer
4 days ago
Hawthorn, South Australia Compass Education Full time $60,000 - $80,000 per yearCome shape the future of education with us.We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for...
-
Client Support Officer
4 days ago
Hawthorn, South Australia Compass Education Full time $60,000 - $80,000 per yearCome shape the future of education with us.We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for...
-
Client Support Officer
7 days ago
Hawthorn, Australia Compass Education Full time**Come shape the future of education with us.** We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching. Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love...
-
Community Outreach and Engagement Worker
7 days ago
Hawthorn, Australia Access Health and Community Full time4 newly created Outreach and Engagement Worker positions, Hawthorn - Part time, with salary packaging benefits & work life balance - Collaborative and highly supported team environment **About Access Health and Community** With a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and...
-
Aod Team Leader
11 hours ago
Hawthorn, Australia Access Health and Community Full timePermanent, Full /0.8 EFT Part Time Team Leader AOD, Hawthorn & Doncaster - Not for Profit with salary packaging benefits & work life balance - Collaborative and highly skilled supported team environment **About Us** Access Health and Community, with a 150-year legacy of compassionate care, is on a mission to build healthier lives together. Our team of over...
Client Engagement Co
3 weeks ago
**Client Engagement Co-ordinator**
- Location - Hawthorn (Support Office)
- Job Type - Permanent Full time
- Job Position - Client Engagement Co-ordinator (Admissions Officer, Aged Care)
- Position Close Date - 11 June 2025
**Client Engagement Co-ordinator (Admissions Officer, Aged Care)**
Your warm, understanding, and professional nature will be instrumental in supporting the individual journey and smooth transition into Aged Care.
Based at our Support Office in Hawthorn there will be opportunities to travel to our metropolitan VIC homes to provide expertise and guidance as required.
**In this role you will**:
- Responding to admissions enquiries, providing an outstanding customer experience and entering contact information and requests into the CRM system
- Identifying the resident’s needs or request and gathering information to ensure enquiries are managed efficiently and effectively, documenting all customer needs into the CRM system
- Scheduling tours with prospective residents and family members and collaborating with our Client Services Managers, including following up with tour participants to assess customer service satisfaction
- Collecting customer feedback and documenting and reporting as per delegations processes
- Providing information on individualised care services
- Providing financial billing, Services Australia information and Resident Agreement overviews
- Ensuring all enquiries are actioned in a timely manner and according to set customer service KPIs
- Suggesting improvements to processes and customer service strategies
**What you Bring to the Role**:
- Previous experience in Aged Care, Home Care or Admissions Management (desirable)
- A warm and understanding person with a passion for making a difference
- Knowledge of Aged Care services
- Excellent communication skills and telephone demeaner, ability to demonstrate patience and empathy
- Strong financial acumen, with the ability to understand/explain funding
- Solid computer skills, with familiarity with MS Office and demonstrated understanding of CRM systems and data entry
- Ability to think quickly and provide practical solutions
**About Us**:
As a proudly Australian and independently owned provider with over 20 years of experience, Aeralife specialise in premium residential aged care. Our mission is to enable a safe, nurturing community that delights our diverse residents, families, and staff.
With homes across Victoria and New South Wales, Aeralife communities are a shining example of our innovative and holistic approach to aged care. Our dedicated teams, driven by passion and empathy, are committed to creating deep connections with residents, ensuring a meaningful approach to caregiving.
At Aeralife, we create a place of joy, purpose, and connection for our residents, families, and staff. Guided by our core values - Passion, Innovation, Empathy, and Respect - we strive to create an environment where both residents and team members thrive.
Join us in shaping a new era of care and making a real difference in the lives of those we serve.
**Benefits to enjoy**
- Excellent salary package and incentives
- Progressive and well-resourced aged care organisation
- Working alongside a collaborative and fun leadership team
- Play a key role in the future growth and success
- A positive and supportive workplace culture
- Employee Assistance program
**To Apply**
If you meet the above criteria and are passionate about making a difference in the wider community and making a positive difference in people’s lives, we would love to hear from you.
Please submit a Cover Letter and Resume via the **APPLY NOW**Link.
