Customer Service Executive

5 days ago

Geelong, Australia News Corp Australia Full time

Support the News Corp sales team and our stakeholders with your strong customer service executive approach.

**What’s the **role**?**
- Provide administrative support to the sales team to enable them to achieve their targets
- Process Bookings and Amendments via our Booking Hub.
- Gain approval for Insertions Orders
- Submitting Digital Creatives
- Manage CRM software - Salesforce opportunity creation and assist the Sales Managers with pipeline management
- Use data sets and internal/external tools to create insights that drive strategy and execution.
- Work with the sales team to build client centric, data lead, effective digital marketing strategies.
- Develop presentations and proposals to support the sales team in winning new client business.
- Put together detailed post campaign reports for clients and specified campaigns to demonstrate ROI

**Who **are** you?**
- Strong (verbal & written) communication skills with an ability to build relationships
- Advanced computer skills will be a key advantage you will be using multiple systems everyday.
- Attitude is everything - can do, positive, collaborative, accountable with a hunger to learn and develop are essential.
- Ability to meet deadlines productively
- Ability to work in a fast paced environment, be accepting of change
- Ability to work autonomously, within a team both onsite and virtually
- Understanding of sales principles & ability to deliver excellent customer experience
- Digital marketing experience is preferable but not essential.
- Experience in Salesforce desirable but not mandatory

**News Benefits**

News Benefits is our way of saying thank you to our people for their valued contribution to News, our audiences, clients and communities. Thanking them for the great things they do daily, for the greater good of Australia. Our benefits include:

- ** Exclusively ours** - Access to publications and products from across the News Corp family
- ** Health & wellbeing** - Advice, support and facilities for healthy minds and bodies
- ** Time off**:

- News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.
- ** Helping you grow** - Development opportunities and recognition
- ** Financial wellbeing** - Support on making the most of your money
- ** Perks & discounts** - Exclusive offers across a range of products and services
- ** Giving back** - Make a difference to our communities.

**Who are we?**

We are Australia’s number one and most influential media organisation with more than 150 prestige brands across news, sport and lifestyle. Each month more than 17 million Australians choose to consume news and information from our digital and print products - more than any other media group in Australia.
- Diversity strengthens our national teams and newsroom as we seek to tell stories that represent the communities of Australia. Our people make us unique, and so we are committed to equal employment opportunities regardless of race, religion, sexual orientation, age, disability or gender identity. Applicants of diverse backgrounds are encouraged to apply_

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