Housekeeping Supervisor

5 days ago

Sydney, Australia PARKROYAL Darling Harbour Full time

Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally renowned brands, PARKROYAL and Pan Pacific.

We are looking for a **Full time** **Housekeeping** **Supervisor** to join our Housekeeping team. This is a great opportunity to work within a strong team to develop your career in a supportive and fun environment.

**The Role**:

- Checks all rooms as Attendants report them clean.
- Undertake inspections of front of house & back of house areas, ensuring a high level of cleanliness is maintained
- Clean guest rooms, public areas and back of house areas if required
- Ensure the safe storage, issue and use of cleaning materials and equipment as specified by the manufacturers and procedures manual
- Ensure the correct handling of guest laundry and lost property
- Liaise with Front Office and Maintenance regarding “ready” rooms, ensuring guest requirements are met
- Handle guest concerns and react quickly, tracking and notifying necessary departments to guarantee memorable moments for our guests
- Supervises and trains Room Attendants, Houseman and Public Area Cleaners.
- Checks all rooms as Attendants report them clean.
- Collects report sheets and enters into computer as clean, vacant or occupied.
- Liaise closely with Reception regarding any changes or specials.
- Reports any potential health and safety hazards to the Engineering Department.
- Ensures all team members are familiar with Hotel policies
- Ensures that good standards are maintained and that safety is to the highest priority.
- Responsible for the management of the Housekeeping Department in the Executive Housekeepers absence.
- Creates a congenial work environment for all team members ensuring high levels of morale.
- Carries out other duties as directed by the Executive Housekeeper.

**Ideally you will have**:

- Will demonstrate a can-do, responsible, and flexible approach to work, excellent interpersonal and communication skills
- A passion for customer service and a keen eye for detail
- Strong organisational and leadership skills
- At least one year experience as a Housekeeping team leader or supervisor in a 4-5 star hotel
- The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.

**Benefits**
- Attractive salary package
- Discount parking
- Hotel discounts through our global alliance program Discovery
- 50% off food and 50% off beverages at the hotel’s restaurant ABODE Bistro Bar
- Discounted accommodation across worldwide Pan Pacific Hotels Group properties
- Complimentary meal whilst on shift
- Health and Wellbeing - Employee Assistance Program & Discounted BUPA Health Cover
- Reward and Recognition Program

**Job Types**: Full-time, Permanent

**Salary**: $33.21 per hour

**Benefits**:

- Employee discount

Schedule:

- Afternoon shift
- Day shift
- Flexible hours
- Morning shift
- Public holidays
- Rotating roster
- Weekend availability

Supplemental pay types:

- Tips

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