Claims Learning and Development Manager

**Permanent full-time position based at Mile End with WFH**:

- **Lead a small team to deliver exceptional training and knowledge management**:

- **Future focused People Management role with great benefits**

At RAA Insurance we’re changing the way we do things We’re undergoing a transformation to set us up for the future, so we can deliver better for our members, partners, and employees today and in years to come. If the Learning & Development, and Knowledge Management space is an area you thrive in, and you are passionate about delivering fabulous employee experiences then we want to hear from you

**The opportunity**

Your exciting new role will be to develop employee knowledge, skills, and capabilities to drive performance and growth. Leading a small team, and working with key partners, to deliver high-quality training and coaching to staff and suppliers/partners where appropriate. As an integral member of our team, it will be your responsibility to:

- Manage the design, development, delivery, and maintenance of training and coaching programs in accordance with standards and compliance obligations.
- Manage instructional design, knowledge management system, and training delivery in line with legislative obligations and best practice.
- Proactively identify knowledge and skill gaps and develop training programs to resolve them.
- Provide a clear direction, purpose, and context for your team’s work, setting clear targets with agreed deliverables and timeframes for each team member, regularly assessing and providing feedback.
- Ensure training records are maintained to meet legislative requirements and company policy.
- Continuously develop your knowledge in the Learning and Development field by participating in networking (internally/externally), courses and other learning opportunities to ensure we are continuing to grow to provide best practice solutions that enhance employees learning experience.
- Plus, much more

**About you**

You will be a confident and passionate self-motivated individual who is solution oriented with excellent problem solving and decision-making skills. We are also looking for:

- Experience in Learning and Development role or relevant equivalent
- Demonstrated ability to build and lead effective teams, and coach and develop others.
- Broad experience in identifying best training and knowledge management approaches to suit varying needs and achieve measurable, sustainable outcomes.
- Knowledge of Insurance or the Financial Services regulatory environment
- Demonstrated success in leading staff.
- Ability to establish and maintain strong working relationships.
- Outstanding attention to detail along with excellent verbal and written communication skills
- Be an innovative thinker with the ability to multi-task and manage competing priorities.

**About us**

As one of the state’s largest and most iconic organisations, we’re proud to make things better for members and better for our community. More than 800,000 members choose us to deliver peace of mind through our trusted range of motor, home and travel products and services. We’re also one of the state’s largest employers (and growing), with more than 1400 employees working collectively with the common goal to keep our members moving.

**Benefits**

***

To ensure our employees feel valued, empowered, and supported we provide a range of employee benefits including:

- Free RAA premium road service
- Discounts on all RAA Insurance Products
- Flexible Work Arrangements
- 12 weeks paid parental leave
- Ongoing Training & Development Opportunities & Study Support Program
- Wellbeing Facilities and Corporate Health Insurance Plan
- On-site Cafe with Barista - plus much more

**How to Apply