Learning and Development Consultant

**Exciting opportunity to join SA’s iconic RAA**:

- **Full-time permanent position based in Mile End**:

- **Join a high performing team with a fun, inclusive and supportive culture**

This exciting opportunity will see you design, develop, evaluate, and deliver innovative, engaging, and tailored learning solutions that cater to various learning styles and preferences aligned to adult learning principles and instructional design methodologies across the Claims Division. In addition, you will:

- Perform Training Needs Analysis’ to define, develop and maintain training programs.
- Undertake competency assessments and recommend and implement learning and coaching solutions that ensure staff have the knowledge and skills required.
- Continuously develop knowledge and expertise in the L&D field by participating in internal and external networking opportunities, training courses and other learning opportunities, to ensure best practice L&D solutions and services are delivered.
- Collaborate with stakeholders to understand business objectives and align learning initiatives accordingly.
- Maintain knowledge of claims systems, processes, and procedures to ensure training materials are aligned, accurate and relevant.
- Plus, much more.

**About you**

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community (and members) and want to make a difference.

For this role, we’re also looking for:

- Excellent facilitation and presentation skills, with the ability to engage and inspire diverse audiences both in person and online.
- Strong understanding of adult learning theories, instructional design principles and training delivery methods.
- Experience delivering learning and coaching solutions using a variety of mediums simultaneously that achieve measurable and sustainable outcomes within an adult learning environment.
- Ability to establish and maintain relationships with a wide variety of key stakeholders.
- Outstanding attention to detail, along with excellent presentation, verbal and written communication skills.
- Be an innovative thinker with the ability to multi-task and manage competing priorities.
- Hold a current Cert IV in training and assessment qualification or willingness to obtain.
- Experience across general insurance or financial services would be highly advantageous, however not essential.

**About us**

As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 815,000 members.

In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric-vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We’re also one of the state’s largest employers (and growing), with more than 1400 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too - but all still proudly SA-based.

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**Benefits**

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We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

- Free RAA premium road service
- Access to our Member Benefits program
- Generous discounts on all RAA products
- Flexible work arrangements
- 12 weeks paid parental leave
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan
- On-site Cafe with Barista

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.