Client Support Tissot Midcity

2 weeks ago

Sydney, Australia Swatch Group Full time

**About Tissot**
The plus sign in the Swiss Flag within the Tissot logo symbolises the Swiss quality and reliability Tissot has shown since 1853. The watches, sold all over the world, enable Tissot to be the leader in the traditional Swiss watch industry, exporting more than 4 million watches every year. Tissot stands by its signature, Innovators by Tradition. The high quality of the brand with every component is recognised worldwide.

Tissot has been named Official Timekeeper and Partner of many global events such as basketball with the NBA and FIBA; cycling with the Tour de France and the UCI World Cycling Championships; motorsports with MotoGPTM and the FIM World Superbike Championship and many more besides in the sports of ice hockey, fencing and rugby.

**The Role**

**Responsibilities**
- Meet & greet clients in line with Tissot Boutique standards
- Provide first level of technical assistance to clients
- Technical repairs such as battery changes, repairs on bracelets etc.
- Registration of services, clearly identifying service needs
- Escalation Management
- Collaborate with Workshop and Customer Service in order to be advised about eventual delays
- Perform administrative tasks, such as repair registration & invoicing
- Engage proactive customer follow up procedures advising clients of delays / updates
- Daily reconciliation and reporting

**Skills and Experience**
- Excellent communication and customer service skills
- A work ethic that understands the importance of going above and beyond to satisfy the client and exceed their expectations
- Providing personalised service: knowledge of providing special services to clients based on their needs
- Decisive, firm, courteous, customer oriented, can handle stress
- Technical aptitude with ability to follow technical instructions and guides
- Time and priority management skills

**Benefits**
- Full training provided
- Generous staff product discounts

**How to Apply**

Job Reference: SGAU00341

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