Helpdesk / ICT Support – Modern Workplace Specialist

5 days ago

Narre Warren, Victoria, Australia Retrac Business Solutions Full time $90,000 - $120,000 per year

Retrac is a Microsoft Certified Solution Partner and managed cloud provider based in Melbourne's Southeast. We specialise in Microsoft Cloud Solutions and deliver managed services to a diverse client base across Australia. Our team is known for excellence in Modern Workplace, Cyber Security, and Automation.

We're on the lookout for a skilled and motivated Helpdesk / ICT Support professional to join our technical team. If you thrive in dynamic environments, enjoy solving problems, and have a passion for Microsoft technologies—this could be your next great opportunity.

What You'll Be Doing

  • Providing remote and onsite support to cloud-first clients.
  • Managing service desk tickets, resolving issues, and documenting work.
  • Supporting Microsoft 365 Modern Desktop environments (Windows 11, Intune, Defender, etc.).
  • Collaborating with a diverse team and communicating clearly with clients from various industries.
  • Working across multiple technologies and contributing to challenging projects.
  • Exploring creative solutions using the Power Platform, including Dataverse, Power Apps, and Power Automate.

What You'll Bring

Essential Technical Skills:

  • Strong knowledge of Microsoft operating systems and Modern Workplace tools.
  • Experience with Microsoft 365, Azure, Intune, Defender.
  • Solid networking skills (switching, routing, firewalls).
  • Familiarity with mobile platforms (iOS & Android) and Mac OS.
  • Understanding of common business apps (Adobe, Xero, MYOB, PDF tools).
  • Excellent time management and troubleshooting skills.

Bonus Skills:

  • Microsoft Cloud administration experience.
  • Cybersecurity monitoring and response capabilities.
  • Exposure to ConnectWise & IT Glue.
  • General software development knowledge.

Certifications That Help:

  • Certificate IV or higher in IT Administration / Networking.
  • Microsoft Associate Certifications (Endpoint, M365 Admin, Azure).
  • Cisco Meraki certification and hands-on experience.

What We're Looking For

  • A confident communicator who enjoys working with people.
  • A proactive problem-solver who thrives under pressure.
  • Someone who can prioritise tasks and meet deadlines.
  • A team player who contributes to a positive culture.
  • Flexibility to respond to urgent support needs.
  • Passion for improving cloud-first, mobile-first environments.

Why Join Retrac?

  • Access to premium online training libraries to grow your skills.
  • Work on exciting and varied projects.
  • Explore your creativity with the Power Platform.
  • We support your certification journey in the Microsoft ecosystem—including covering learning and exam costs.
  • Skip the long commute—work close to home.
  • Enjoy great coffee and modern facilities.
  • Be part of a supportive, high-performing team.

Ready to Apply or Learn More?

We are only accepting applications via LinkedIn for this position.

Due to role requirements, applicants must have unrestricted working rights in Australia.

This role involves onsite support, so applicants based in Melbourne's Southeast are encouraged to apply.

Recruiters—we kindly ask that you do not contact us regarding this role.

A.B.N | A.C.N

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