Front of House Officer

1 week ago

Byron Bay, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**Belgravia PRO** is a management services company specialising in the operation of tourism properties, from campgrounds to large-scale tourist parks. Belgravia PRO has grown significantly since its conception in early 2018. We have parks in many parts of the country including NSW, VIC and QLD. Belgravia PRO is part of the Belgravia Health and Leisure Group.

**The Site**

**First Sun Holiday Park** is located on the beachfront of NSW's well-known town of Byron Bay. Guests can rent a self-contained cabin, hut, lodge, park their caravans in a powered and un-powered spot, or pitch their tents on the beautifully landscaped grounds. Belgravia Pro are the proud management company of this site since taking over in October 2019.

**The Role**

Reporting to the Park Manager, this role involves delivering exceptional service to our guests - face to face and over the phone - as well as assisting with administrative and cleaning tasks. You are responsible for the day-to-day cleaning of cabins, amenities, and common use areas for the maximum benefit of all stakeholders including, guests, staff, and the company. An intermediate computer knowledge would be highly regarded, as the role will require you to use the in house accommodation booking system. Full training will be offered.

**About You**

You will be friendly, enthusiastic and available to work over a 7 day week roster including weekends, evenings and public holidays.

You will bring to the role:

- Fantastic customer service
- Professional and personable telephone manner
- Experience with computerised booking systems and good computer skills
- Experience in accommodation cleaning and services
- Experience in stock control for linen and consumables
- Experience handling cash and EFTPOS transactions
- Flexible attitude to hours, including availability on weekends
- Ensure the cleaning is completed in a timely manner
- Ability to work in a team environment

ESSENTIAL:

- Experience in a similar role essential
- First Aid Level 2
- Current CPR
- National Police Check clearance upon on-boarding
- Working with Children's Check NSW or equivalent

DESIRABLE:

- NewBook experience (Accommodation booking system)
- A similar accommodation booking software program/system

**If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in this environment, **we want to hear from you**

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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