Customer Service Team Leader

4 days ago

Sydney Western Suburbs, Australia HAYS Full time

A role in a company that genuinely cares and free coffee? Look no further - build your new team

**Your new company**
Housing some of Australia's best known coffee brands, this established business prides itself on creating an environment where there team can flourish.

**Your new role**
An exciting opportunity to lead your own small team of outstanding Sales Support people. This hands on roles sees you manage the ever changing and busy day to day operations of the companies Sales Support team. Your duties will include but are not limited to;
- Hands on order processing, sales negotiations, ETA’s, stock management etc
- Serve as the liaison inter-departmentally to support the customer service team members to ensure smooth communication.
- Determine relevant KPI’s and prepare reports accordingly
- Look for ways to continuously improve the service / satisfaction and operational levels.
- Communicate Lead Generation and Account re-activation to sales staff.
- Planning and executing outbound call cycles
- Ensure all scheduled customer contacts are completed and all sales opportunities are maximised (cross sell, upsell).
- Liaise with respect to logistics / transport enquiries.
- Process customer complaints in a timely manner to a successful conclusion.
- Planning, scripting and executing cold calling cycles.
- Train and coach other members of the Customer Service Team in a formal and informal manner

**What you'll need to succeed**
- Excellent written and oral communication skills
- A proactive, personable, self-motivated team-player
- Results oriented
- Good temperament to handle disputes and emergencies
- Good problem solving and reasoning skills
- Leadership skills including coaching and motivation
- Ability to multi-task and work under pressure
- Flexible and methodical
- Exceptional interpersonal skills

**What you'll get in return**
- Free on site parking
- A supportive working environment which promotes from within
- Free coffee

**What you need to do now**

**LHS 297508** #2704355

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