Customer Service Officer

23 hours ago

Sydney Domestic Airport, Australia dnata catering Full time

**Do you want a high-flying corporate career working for the world’s largest air services provider, based in Sydney?**

We have an exciting opportunity available for a **Customer Service Officer** to join our friendly and supportive team based in **Sydney** on a **full-time permanent basis**.

**More about this role**:
To put it simply, you will be the central point of contact for day to day operational matters between our company and the airlines, and the conduit for all communication between each party.

**In a nutshell, your main responsibilities are**:

- Establishing and maintaining excellent working relationships with our internal and external customers.
- Represent the company at internal and external functions, ensuring that the company and its products and services are presented in a strong and positive light.
- Working closely with the National Logistics Manager regarding Third Party Logistics (3PL) performance.
- Participating in and ensure that audit and quality controls are conducted on a regular basis.
- Providing expert advice to customers in all facets of customer service including logístical and customs information.
- Improving customer service quality results by evaluating and re-designing process and implementing change.
- Establishing communication service standards and implement company productivity, quality and customer service standards.
- Pro-actively address performance issues by identifying areas of non-performance as well as root cause, and provide support to prevent future occurrences, including any training required to individuals.
- Contributing towards effective cost management through education and training especially in areas of flight make up, aircraft loading and inventory management.

**What do you need to be successful in securing this role?**
- Proven knowledge and experience in a similar role.
- Food Safety and HACCAP qualifications desirable.
- Available to work a rotating shift roster which includes weekends and public holidays.
- Excellent written and verbal communication skills.
- Strong problem-solving skills.
- Ability to handle challenging situations with tact and diplomacy.
- Demonstrated ability to work with a diverse group of stakeholders.
- Sound knowledge of the airline catering industry.
- Competent in documentation and records management.
- Ability to obtain an ASIC pass and an airside driver’s license.

**What’s in it for you?**
- Competitive salary.
- 5 weeks annual leave.
- Free onsite parking, meals, and uniforms.
- Career development and progression.
- Be part of a close knit and dedicated team that are committed to excellence.
- Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes.

**Your prospective employer**:
Part of the Emirates Group, we are Australia’s largest inflight catering and retail partner, food manufacturing and retail, travel retail technology, and airport lounge management. Chosen by many of the world’s top airlines, we operate 15 catering facilities across 9 cities, employ over 4,000 people, produce over 64 million meals, and service over 246 thousand flights each year.

**Does this role sound perfect for you? If so, we want to hear from you**

To start the journey of joining our corporate team, click the link below and upload your resume, a cover letter that outlines your suitability for the role, and some samples of your work.

  • Customer Service Officer

    2 weeks ago

    Sydney Domestic Airport, Australia dnata catering Full time

    **Do you want a high-flying corporate career working for the world’s largest air services provider, based in Sydney?** We have an exciting opportunity available for a Customer Service Officer to join our friendly and supportive team based in Sydney Airport. **More about this role**: To put it simply, you will be the central point of contact for day to...

  • Customer Service Agent

    3 days ago

    Sydney Domestic Airport, Australia Wymap People Full time

    Immediate Start - Family-Friendly Workplace - Career Progression **Role**: Customer Service Agent - Transport **Location**:Brighton Le Sands NSW **Status**: Permanent Full Time **About us**: Wymap Group is the leading provider of Transport and People Solutions for the Aviation Logistics industry across Australia and New Zealand. Offering specialised...

  • Customer Service Manager

    22 hours ago

    Sydney Domestic Airport, Australia dnata catering Full time

    **Do you want a high-flying corporate career working for the world’s largest air services provider, based in Sydney?** We have an exciting opportunity available for a **Customer Service Manager** to join our friendly and supportive team based in **Sydney** on a **full-time permanent **basis. **More about this role**: To put it simply, you will be the...

  • Service Officer

    4 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $84,659 - $92,701 per year

    TALENT POOL ONLY Clerk Grade: 3/4 Salary Range: $84,659 - $92,701 plus superannuation and leave loadingEmployment Type: Talent Pool. Successful candidates will be placed in Talent Pool for 18 months for future opportunities Location: Parramatta CBD/Orange NSW with access to hybrid work arrangements Application Closing: Monday, 15th September 2025 [9:59am]...

  • Associate Customer Resolution Officer

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Associate Customer Resolution Officer** **SNSW Grade**:5/6 **Employment Type**:Ongoing Full-time **Location**:This role can be based in McKell, Parramatta or Gosford. Hybrid and flexible working conditions available. In office presence required 2-3 days a week as per DCS directive. **Salary range**:$88,123 - $100,708 plus 11.5% Super **About the...

  • Network Services

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Network Services & Operations Officer** **Clerk Grade**: 7/8 base salary starting at $106,025 - $117,363, plus superannuation and leave loading **Employment Type**: 1x ongoing, full-time or part-time opportunity **Location**:Sydney, Bathurst, Gosford or Tweed An exciting ongoing opportunity has arisen for a Network Services and Operations Officer to...

  • Network Services

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Network Services & Operations Officer** **Clerk Grade**: 7/8 base salary starting at $106,025 - $117,363, plus superannuation and leave loading **Employment Type**: 1x temporary 12 month opportunity available, full-time or part-time **Location**:Sydney, Bathurst, Gosford or Tweed An exciting ongoing opportunity has arisen for a Network Services and...

  • Registry Lead Officer, Marriage Services

    3 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Role**: Registry Lead Officer, Marriage Services **Grade**: Clerk Grade 5/6 - (Base full-time salary range of $97,207 - $107,059, plus employer's contribution to superannuation and annual leave loading) **Employment Type**: Ongoing, Full-time **Location**: Pyrmont, with an in-office presence required up to five days a week This role sits within Births,...

  • Customer Service Representative

    3 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Service Representatives Part Time - Brookvale Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($71,959 - $ 87,753pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location**: Brookvale Service Centre **Employment Status**:Part Time, ongoing...

  • Registry Lead Officer Marriage Services

    23 hours ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Role Title**:Registry Lead Officer Marriage Services **Clerk Grade**5/6** - Base full-time salary range of $99,938 - $110,271, plus employer's contribution to superannuation and annual leave loading) **Role Type**: Temporary for 12 months, Full-time **Location**: Pyrmont, hybrid working arrangements with a minimum of 5 days per fortnight in-office...