Ward Clerk/receptionist

5 days ago

Ballarat, Australia Grampians Health Horsham and Dimboola Full time

Location: Ballarat Central, VIC, AU, 3350

**Casual | Ward Clerk/Receptionist - Dimboola High Care**

**About the role**

The Ward Clerk/Receptionist plays a key role in creating a welcoming and professional environment for patients, residents, families, staff, and visitors. As the face of the hospital or nursing home, this position supports smooth and effective communication, both in person and over the phone, by addressing enquiries promptly, directing individuals to the appropriate services or personnel, and ensuring that all interactions are handled with empathy and discretion. Through a commitment to excellent service, the Ward Clerk/Receptionist helps foster a supportive and respectful environment that enhances the wellbeing of all who enter the facility.

**Key Responsibilities**
- Support the multidisciplinary team with admin and clerical tasks
- Maintain resident records and data in information systems
- Provide reception and customer service to residents and visitors
- Coordinate resident admissions, transfers, and discharges
- Manage stationery, supplies, and maintenance requisitions
- Prepare documentation for respite and new resident admissions

**Key Selection Criteria**:
**Essential**:
Ability to work as part of a multidisciplinary team and independently- Excellent customer service skillsWell developed telephone etiquette and techniques Advanced computer skillsDemonstrated ability to maintain accurate records**Desirable**:
Certificate III Business Administration- Previous employment in medical related fieldPrevious medical terminology training**Interested?**

if you wish to discuss the role prior to applying, **Jacqueline Inches/Campus Manager**on **03 5363 7100** for a confidential discussion.
- If you are currently employed at Grampians Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying_

**About Grampians Health**
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

**Culture & Benefits**

Flexible work arrangements and purchase leave opportunitie
- s Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holiday
- s

**Dimboola region**
Dimboola is a charming rural town surrounded by scenic rolling hills, farmland and the pink Salt Lake. Explore historic landmarks like the Dimboola Hotel or venture into the nearby Little Desert National Park to discover unique flora and fauna. Dimboola is the perfect escape from city life. To learn more about Dimboola

**Diversity and Inclusion**

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

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