Cover Review Consultant

5 days ago

Docklands, Australia Medibank Full time

**Will you actively create a healthier future for tomorrow?**

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

**The Opportunity**

We are looking for full time Cover Review Consultants to join our fun Medibank Contact Centre team on a permanent basis.

As a Cover Review Consultant, you will conduct both inbound and outbound calls to discuss varied options for our members who are wanting to cease or review their membership. You will be a part of the Customer Retention team where the goal is to drive the business retention strategy of minimising membership revenue loss through a range of customer contact initiatives.

You will work on a rotating roster, Monday to Friday 8am to 8pm (AEST). This role is working from home with opportunities for you to work from one of our work sites to foster connection and team engagement.

**Key responsibilities will include**:

- Provide options to members by proactively identifying opportunities to promote health cover options, services and products.
- Proactively identify opportunities to add value to members existing level of cover where necessary.
- Conduct health cover reviews to ensure customers are on the best cover for their needs, whilst meeting or exceeding sales targets.
- Providing exceptional service that exceeds customer satisfaction as measured through our customer satisfaction surveys.

**About You**

To be successful in this role you must have previous experience in a sales role with a proven track record of meeting and exceeding KPIs targets. Along with this you will have:

- A positive, compassionate, and empathetic phone manner
- Intermediate to Advanced computer skills and the ability to navigate through multiple systems including Teams and Outlook
- Excellent relationship building and negotiation skills
- Effective communication when presenting products or services over the phone

**_Group interviews will be held week of 6th of March with intended start date to be Monday 3rd of April._**

**A career with us**

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more click here.

**To start small and impact bigger.

  • Cover Review Consultant

    5 days ago

    Docklands, Australia Medibank Full time

    **The Opportunity** We are looking for full time Cover Review Consultants to join the Medibank Contact Centre team on a permanent basis. Our Cover Review Consultants conduct both inbound and outbound calls to discuss varied options for our members who are wanting to cease or review their membership. This role sits within the Customer Retention team where...

  • Aboriginal Identified Cover Review Consultant

    2 weeks ago

    Docklands, Australia Medibank Full time

    We are proud to have launched our 5th Reconciliation Action Plan, with a focus and commitment to improve employment outcomes for Aboriginal and Torres Strait Islander employees. As an Aboriginal and Torres Strait Islander employee, you can join our Aboriginal Employee Network, have a voice within the company, connect regularly with our CEO, have access to...

  • Customer Retention Consultant

    5 days ago

    Docklands, Australia Medibank Full time

    **The Opportunity** We are looking for full time Customer Retention Consultants to join the Medibank Contact Centre team on a permanent basis. - Our Customer Retention Consultants conduct both inbound and outbound calls to discuss varied options for our members who are wanting to cease or review their membership. - This role sits within the Customer...

  • Customer Retention Consultant

    1 week ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Organisation and Methods Analyst

    5 days ago

    Docklands, Australia Sherry Consultant Services Full time

    **You will be required to;** - Analyse and evaluate current systems and structures - Discuss current systems with staff and observes systems at all levels of organisation - Direct clients towards more efficient organisation and develop solutions to organisational problems - Undertake and review work studies by analysing existing and proposed methods and...

  • Ohs Consultant

    2 weeks ago

    Docklands, Australia Marsh Full time

    We are seeking a talented individual to join our Advisory team at Marsh. This role will be based in Melbourne. This is a hybrid role that has a requirement of working at least two to three days a week in the office. **Occupational Health and Safety Consultant** A unique OHS consulting opportunity exists within our Victorian consulting practice. The OHS...

  • Investment Consulting Intern

    2 weeks ago

    Docklands, Victoria, Australia Mercer Full time $80,000 - $120,000 per year

    Merceris seeking candidates for the following position based in theMelbourneoffice:Investment Consulting InternWhat can you expect?An Investment consulting internship with Mercer Investments gives you the opportunity to spend two months immersed in Investment consulting work across institutional clients such as insurance companies, endowments and...

  • Actuarial Consulting Intern

    2 weeks ago

    Docklands, Victoria, Australia Mercer Full time $80,000 - $120,000 per year

    Mercer is seeking candidates for the following position based in the Melbourne office:Actuarial Consulting InternWhat can you expect?An actuarial consulting internship with Mercer Investments gives you the opportunity to spend two months immersed in actuarial consulting work across defined benefit, defined contribution, insurance in superannuation and...

  • OHS Consultant

    2 weeks ago

    Docklands, Victoria, Australia Marsh Full time $80,000 - $120,000 per year

    We are seeking a talented individual to join our Advisory team at Marsh. This role will be based in Melbourne with travel around Victoria.Occupational Health and Safety ConsultantA unique OHS consulting opportunity exists within our Victorian consulting practice. The OHS consultant role reports to a Senior OHS Consultant within the team of specialist...

  • Security Grc Consultant

    3 days ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...