Head of Product

**Job no**: 514066

**Brand**: Flight Centre

**Work type**: Full time

**Location**: New South Wales

**Categories**: Wholesale & Product, Leisure Travel & Retail
- **_Join one of the world’s largest travel groups_**
- **_Be supported every step of the way, strive for greatness, the world is open to you_**

**_ About the position on offer:_**

Reporting to the Chief Experience Officer for the Global Leisure division of Flight Centre Travel Group this Head of Product will be responsible for leading our product and product support operations area for Travel Associates, Travel Partners (and other international Independent Contract related brands), two of the fastest growing and exciting brands within Flight Centre Travel.

You will ideally have proven experience working thorough the software development lifecycle using appropriate agile methodologies and product management practices. We want someone with a passion for building reliable, scalable solutions with a focus on value to the customer. You will have leadership and development experience. You will have the opportunity to influence the culture, facilitate solution delivery, work with your team on strategy and execution, build world-class software products and coordinate with other product teams across the wider Global Product Management & Engineering teams within Leisure.

The role will be based in our CBD George ST Sydney office, and we offer flexible working arrangements given the role interacts with some overseas product teams.

**_Key Responsibilities & Accountabilities:_**
- Responsible for owning the Product budget ensuring the investments made by our business achieve tangible returns via OKR’s
- Working in with the Chief Product Officer for Flight Centre Brand to ensure representation of Travel Associates and Independent Contractor brands are represented
- Drive maximum possible group benefits within the constraints set on for your product area by supplier contracts and specific regional and country needs
- Discuss with product team and program management. Once agreed, document desired stakeholder business outcomes (goals, themes, etc.) and produce the epics and stories (or other appropriate artifacts) needed for agile development

**_Lead prioritisation by your product team as they:_**
- Reporting on detailed product KPIs
- Track sprints from a schedule perspective
- Supporting investment/disinvestment cases
- Maintain/prioritise the product backlog from a schedule perspective
- Ongoing schedule status reporting covering relevant product components
- Work with others in the product team to dynamically iterate and prioritise sprint contents
- Lead both the Product Management team in your area and provide direction to Engineering
- Explore opportunities to introduce new products or capabilities that drive sustainable growth
- Provide people leadership and management to support your team’s growth and value to the company
- Own the quality of what we build, through testing, test automation and observability to ensure operational reliability and performance

**_Essential Skills_**
- Significant successes with product management, especially in Travel
- Strong project management process knowledge and intense customer focus
- Ability to drive through change and industry disruption through the business
- Ability to manage stakeholder expectations through effective communication
- Ability to communicate and articulate ideas to both technical and non-technical audiences
- Experience with Agile Development and Product Development Life Cycle (PDLC) management
- You have at least 7 years' experience working in the IT industry delivering reliable, quality, and performant solutions for the business
- An understanding and experience in the use of OKR’s as part of the wider Global Leisure product ecosystem (mandatory)
- Able to understand both risks and opportunities from technology disruption and help process experts minimize internal disruption

**_Desired Skills_**
- Strong understanding of the travel or retail industry
- Understanding of project delivery frameworks (Prince2, Agile)
- Experience using JIRA/Azure DevOps for user stories, sprint planning and roadmaps
- Strong understanding of IT Service Management (ITSM) and the ITIL best practices framework
- Experience with travel agency, online travel distribution, and other internet-scale environments
- Lead ITIL and ITSM process development including extensive experience with Incident, Problem, Change

**Benefits on offer**
- **Paid Parental Leave**:

- **Salary on offer**:Up to $190k Plus Super (dependent on relevant experience)
- **Access to ongoing training
- **Individualised Learning & Development pathway options
- **Exclusive retail discounts -** accessible via our employee-only portal with 350+ of Australia’s leading retailers
- **Travel discounts** including family and friends, health and wellness discounts, financial planning advise and more
- **Brightness of future -** career opportuniti