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IT Service Delivery Technician

2 weeks ago

Clayton, Australia Computergate Full time

Computergate offers a full range of Partner & Managed Services to provide comprehensive and cost effective IT support services for all size businesses. We are currently seeking an IT Service Delivery Technician in Melbourne to provide high level of customer satisfaction for our national clients. This role is initially a casual role for 9-12 month, with an option to be converted to the permanent role after.

Primary responsibilities include:

- Has good Knowledge on Handling Exchange Online, Office 365 Administration and Office 365 Pro plus related issues.
- Support Skype for Business Operational issues such as Install/Uninstall, Configuration, Deployment failure related issues.
- Help on SharePoint Templates, Site Creations, Access related issues, Technical support to sites that are migrated/created for storing file share contents.
- Support all the One Drive Access, Storage related issues.
- Coordinate and Support on Win 10 SOE Automated Deployments, ensure deployments run successfully, remediate Failed Deployments.
- Have the knowledge of encryption of Win-10 SOE transformed end user hard disks tracking the encryption using Microsoft BitLocker Administration and Monitoring (MBAM).
- Handle the Hardware/Software requests from the dedicated locations.
- Has good knowledge on Intune/Mobile Device Management, enrolling Byod and COPE devices. Should have managed Android/iOS device management.
- Provide Support for roaming users to seamlessly connect from any location within the constraints of all applicable security requirements. Have good knowledge on Remote Desktop Services.
- Handle Secure Wipe ,Asset Disposal as per agreed process.
- Should have good understanding of ITSM process.
- Have knowledge on device monitoring and analytical services for which KT will be provided separately.

Key selection criteria
- Industry accreditation and minimum of 2 years experience with IT related support.
- Technical expertise in End User technologies, including PC's, Point of Sale, Printers, Network devices etc.
- Previous exposure in remotely coordinating technical outcomes to the client.
- Good understanding of Logistics Management techniques.
- Strong personal time management skills and priority setting skills.
- Excellent communication & English skills (Fluent written & verbal a prerequisite).
- Excellent customer liaison ability.
- Self motivation, proactive attitude and willingness to learn.
- Professional presentation.
- Ability to work unsupervised with strong problem solving skills.
- Own car and valid drivers license with ability to drive to other client sites.

You must have strong technical know how or the ability to be able to identify and/or resolve issues by adapting to the outcome of the requirement.

**Salary**: $30 per hour plus statutory Super.

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