Customer Service Manager

4 days ago

Broadbeach, Australia O Bagel Full time

[O Bagel] Hiring Service Manager_Customer Service Team **[WHO WE ARE]** Established in October 2021, O Bagel is dedicated to redefining the bagel experience beyond a single concept. We continuously innovate to craft the perfect bagel, featuring a crispy, golden exterior and a soft, fluffy interior—the ideal foundation for O Bagel’s signature sandwiches Driven by passion and creativity, we strive to deliver exceptional flavors and textures, setting a new standard in the industry. **[JOIN OUR TEAM]** O bagel is looking for a Service Manager to join our Customer Service Team under the Management Division. We seek a highly motivated professional who is passionate about delivering an outstanding customer experience and is capable of leading a team to maintain exceptional service standards. As a Service Manager, you will be responsible for overseeing front-of-house operations, ensuring seamless customer interactions, and optimizing service efficiency. This role requires a proactive leader who can train and support staff, handle customer feedback effectively, and implement strategies to enhance overall service quality. **Position Details** - Job Title: Service Manager - Department: Customer Service Team - Employment Type: Full-Time - Location: Broadbeach **-Salary: Negotiable after interview** Key Responsibilities - Oversee and manage all customer service operations, ensuring smooth day-to-day activities - Train, mentor, and develop front-of-house staff to maintain high service standards - Resolve customer inquiries, complaints, and special requests in a professional manner - Manage work schedules, allocate tasks, and optimize team productivity - Analyze customer feedback and implement improvements to enhance service quality - Collaborate with the kitchen and operations team to ensure a seamless dining experience - Monitor and maintain store presentation and cleanliness according to brand guidelines Essential Qualifications - Experience in Customer Service Management, including leadership or supervisory roles (At least 1.5 years of experience working in a service team) - Strong communication, problem-solving, and decision-making skills - Ability to manage teams, train staff, and ensure high service standards - Strong organizational skills, including time management and familiarity with POS systems and Microsoft Office/Google Workspace - Flexibility - Willingness to work weekends, holidays, and peak hours as required Preferred Qualifications - Retail or Hospitality Industry Experience - Previous work experience in a fast - paced retail or hospitality environment - Conflict Resolution Skills - Ability to handle disputes between staff and customers professionally - Training & Coaching Experience - Experience in mentoring and developing team members - Understanding of Service Quality & Performance Improvement - Ability to measure and enhance customer service standards - Hospitality-Related Education - Diploma or certification in hospitality management, customer service, or a related field **How to Apply** Join O bagel and take the lead in delivering an exceptional customer service experience. Pay: From $54,391.74 per year **Benefits**: - Employee discount - Free drinks - Free food Application Question(s): - Willingness to work weekends, holidays, and peak hours as required - Strong communication, problem-solving, and decision-making skills **Experience**: - Customer service: 2 years (preferred) Work Authorisation: - Australia (preferred) Work Location: In person

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