People Experience Partner

4 days ago

Sydney, Australia The Trade Desk Full time

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk

What You Will Be Doing:
- Serve as trusted partner in the employee experience by leading and owning the end to end resolution of complex queries/issues- Continuously project manage active employee inquiries working with other departments in TTD to drive complex issues to resolution for the employees within defined SLAs ensuring high quality, consistent service delivery-
- Actively participate in the creation and documentation of process improvements with a focus on automation- Analyze metrics/KPIs, reporting/adherence to recommend and implement continuous process improvements- Deploy initiatives in the local business and contribute to the design of local and (at times), global HR initiatives- Other projects as needed

What You Bring To The Table:
- Bachelor’s degree or equivalent practical experience- 7 years of experience working in HR or Shared Services, of which at least 3-5 years’ experience working as a hands-on HR Business Partner, HR Operations Project Manager, or Sr. Shared Services Manager on a team in a senior level role handling complex employment inquiries- Strong ability to build trust, long with demonstrated ability to drive and lead results in solving complex employee issues with sensitivity, diplomacy and discretion- Stellar communication skills, conflict management and resolution skills with experience in delivering sensitive messaging of all types to a wide variety of stakeholders- Strong project management and multi-tasking skills
- taking end-to-end ownership of complex employee inquiries- Practical understanding and experience across key HR functional areas, processes, and practices, including both technical and non-technical functions- Strong written and verbal communication skills- Proven ability to work with all levels of the organization and across functional areas- Agile and able to adapt as projects and priorities change and able to remain composed, positive, and gritty in the face of any setbacks or challenges- Able to understand and appreciate different and opposing perspectives and to discover solutions and build consensus

LI-DZ1

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