Engagement & Support Coordinator

1 week ago

Melbourne, Australia JBS Australia Full time

JBS Australia’s Southern Division, headquartered in Melbourne, has the largest multi-species processing facility in Australia, processing beef, sheep, and goats. JBS Southern processing facilities have access to all major international markets, providing our livestock suppliers with a range of markets and brand opportunities.

**About the role**:
Due to the ongoing growth of the JBS Australia business and now an Approved Employer for the PALM Mobility Program, a newly created opportunity has arisen for an experienced Engagement & Support Coordinator to join the People & Culture team at JBS Brooklyn.

Reporting to the Talent Acquisition Engagement Lead, this position will play a pivotal role responsible for the lifecycle delivery of the initial onboarding activities as well as the ongoing pastoral care of our internationally sourced employee groups through the PALM Mobility Program (Pacific Labour Scheme).

**Responsibilities include (but are not limited to)**:

- Provide end to end, hands-on support and pastoral care to new employees across a range of new arrival activities including; Accommodation; Transport; Shopping; Banking; & Communications.
- Work with the Pacific Labour Facility (PLF) to ensure efficiency and sponsor obligations are met
- Conduct meetings with internal and external stakeholder to provide direction, advice and query management
- Support on continual process improvement efficiencies
- Ad hoc reporting as required by the business units
- Maintain accurate data records for immigration and reporting purposes

**About you**:

- Demonstrable experience within a similar role, ideally with a high-volume blue-collar workforce
- Familiarity/experience working with the PLF (Pacific Labour Facility) in coordinating/supporting the PALM Scheme
- Experience working with an “Approved Employer” under the auspices of The PALM Scheme (Pacific Australia Labour Mobility)
- Knowledge of worker placements from one of the 9 Pacific Island Countries covered by the PALM Scheme
- Demonstrated ability to provide situational leadership
- Competently identifies cause & effect relationships
- Responds calmly in difficult situations maintaining a strong customer service focus
- Ability to prioritise and multi-skill
- Strong attention to detail
- Ability to work in a fast-paced environment
- Makes self fully available as required

**Benefits include (but are not limited to)**:

- Heavily discounted meat products
- Retail discounts with national partners
- Health insurance discounts on Bupa Health and Medibank Private
- Long term career progression opportunities

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