Lead IBM

5 days ago

Sydney, Australia Showtime Consulting Full time

**Company Description**

Showtime Consulting is a leading provider of Shielded Cloud Solutions. Based in Australia and New Zealand, we specialise in secure cloud deployments and extending the cloud to the intelligent edge. Our expertise spans Azure, Azure Stack, AWS, OpenStack, and Red Hat Linux, serving both commercial and government environments, including government-classified clouds. Our mission is to forge the future with secure, innovative technologies that protect and uplift communities, while our vision is to revolutionise seamless collaboration across domains on an ultra-secure platform.

Our team supports national-scale digital infrastructure uplift projects including secret cloud programs, cyber modernisation, and secure hybrid transformations. Were trusted by Defence, Federal Government, and enterprise organisations to deliver secure-by-design infrastructure that enables mission success.

**The Role**

We are seeking a Lead Systems Integrator to oversee the support and operations of critical middleware platforms for a major Sydney-based enterprise client. This role will lead a small onshore support team and serve as the primary interface for platform health, governance, and vendor engagement across IBM middleware systems.

This is an on-site leadership role focused on ensuring stability, performance, and continuity of services within a secure enterprise environment.

**Key Responsibilities**
- Lead the day-to-day operations of IBM middleware platforms including Tivoli, WebSphere Application Server (WAS), and MQ.
- Manage escalations, governance reporting, and communications with client stakeholders.
- Coordinate with external vendors (e.g., IBM, HCL) for L4-level issue resolution.
- Drive the transition and onboarding of new services, leading knowledge transfer and developing standard operating procedures (SOPs).
- Facilitate weekly reporting, service reviews, and performance improvement initiatives.
- Ensure service levels, operational KPIs, and quality metrics are consistently achieved.

**What You Bring**
- 8+ years of experience in supporting IBM middleware systems, with deep expertise in Tivoli, WAS, and MQ.
- Proven track record of leading small technical teams in complex enterprise environments.
- Strong working knowledge of ITIL processes and ITSM frameworks.
- Excellent stakeholder engagement and client-facing communication skills.
- Experience using ITSM platforms such as ServiceNow, Jira, or similar.
- Ability to manage governance reporting, service reviews, and continuous service improvement initiatives.

**Why Join Us?**
- Take a leadership role in a strategic, high-impact infrastructure program.
- Join a trusted delivery partner supporting secure, resilient public sector services.
- Shape operational excellence and mentor the next generation of support engineers.

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