Technical Consultant

4 days ago

Canberra, Australia Datacom Full time

Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
About the role
We are seeking a Technical Consultant to join us in any of our Australian Offices (Sydney, Adelaide, Brisbane, Melbourne, Canberra or Perth). As a member of the technical support team, you’ll interact directly with the Federal Government Client and other members of the Datacom teams to support technology-based solutions. You’ll be responsible for the support of Data Analytic Platforms, within the contracted time frames and service level agreements. This support will involve remote assistance over the phone and ad-hoc onsite visits when required and participate in an on-call roster for after-hours support.
What you’ll do
As a Technical Consultant, this is an excellent technical opportunity, joining a fantastic team of peers with opportunity to take your career to new heights You will be part of our extensive Professional Services business who support each other working collaboratively across locations. You’ll be providing technical maintenance, support services within agreed service levels along with maintaining technical documentation. You will also be using tools and processes to deliver services to customers to ensure their service level agreements are met, proactively managing their infrastructure and driving service process improvement.
What you’ll bring
**Your technical experience should include**:

- Experience across Windows and Linux operating systems
- Database skills
- Networking skills
- Cloud computing; AWS and Azure certification
- Python/R Programming, PowerShell scripting, Bash scripting
- Troubleshooting

Your customer focus and communication skills will be a strength, along with an ability to develop and maintain productive internal and external relationships, partnerships and networks. We are keen to hear of your troubleshooting, problem-solving experience, your understanding of public cloud platforms and agile operations.
Culture and Benefits
Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

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