Front Office Manager
7 days ago
**Showcase your customer service skills and lead** a dynamic Front Office team**:
- ** Exceptional location, close to public transport**:
- ** Great variety of staff discounts and benefits including a FREE "U" Day - get a paid day on your birthday**:
- ** Great role for an experienced assistant FOM to take the next step**
We are on the hunt for an experienced and charismatic** Hotel Front Office **professional, to lead our guest focused team in an influential role Reporting to the General Manager, you will assist in overseeing the Front Office operation and develop a high performing team who will wow our guests with a flawless service experience at every part of their journey and contribute to our financial targets as a result of an effective training program, regular feedback and a hands on leadership style.
**ABOUT THE ROLE**:
- Lead & support a service focused team, overseeing all aspects of the day to day operation, so it runs like clockwork
- Develop the team by implementing effective inductions, on-going training, delegation and feedback
- Communicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistency
- Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
- Effectively manage guest feedback and handle complaints
- Manage a 7 day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays
**ABOUT YOU**:
- Experience in a similar role - Exposure to FO Hotel leadership/management is essential
- Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments
- Team player, great personality and a passion for delivering the best service possible with a boutique vibe
- Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively
- Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunity
**ABOUT US**:
**The Constance Hotel**:
Ideally situated in the heart of Fortitude Valley is Brisbane’s only street art hotel, The Constance. This boutique hotel propels you into a realm of playful contrasts, where a sleek inner-city location fuses masterfully with an edgy design. Mixing striking artwork with suave finishes, The Constance features 65 boutique rooms, flexible meeting spaces, gym, and a rooftop bar.
**Lancemore Hotels**
Founded in 1986, **The Lancemore Group** is a leading Australian boutique lifestyle brand.
- Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
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