Client Account Services, Associate Analyst

There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us.

POSITION PURPOSE

The Client Account Services Associate Analyst (CASAA) serves as an office-based liaison for the team supporting clients in Australia. This role involves assisting the Client Account Team with both new and existing accounts, covering activity from onboarding to managing various client service requests from institutional and pooled mandate clients. The CASAA is also responsible for addressing day-to-day inquiries from clients involved with the Australian Unit Trusts and participating in client change activities, such as onboarding and modifications for new and existing global clients. Additionally, the role includes supporting the processing and management of rebates related to the Australian Unit Trusts.

The position requires regular interaction with clients, relationship managers, client account managers, legal and product management teams, as well as external transfer agencies. The CASAA will contribute to, or complete selected cyclical tasks related to client queries on fund financial year rebate processes, including preparing calculations, verifying payment values, instructing payments across T. Rowe Price and external vendors, preparing statements, and resolving issues. Furthermore, the incumbent will work under the guidance of the Client Account Services Managers to identify client fund accounts for mapping to internal systems and communicate this information internally.

The CASAA will also assist in creating selected client and internal reports, client communications, fund static data updates, and managing investment flows.

Principal Responsibilities

First Point of contact for the Client Servicing for the Australian Unit Trust
- First point of contact for daily answering queries from underlying clients of the Australian Unit Trust.
- Dealing with Responsible Entity and external transfer agency in problem resolution where needed.
- Ensured client issues identified are addressed daily to ensure no client transactions are outstanding.
- Coordinating & assisting with client adhoc client communication activity in relation to the funds.
- Managed client queries related to the fund’s annual financial year end.

Assisting with the rebate process for the Australian Unit Trust clients, including:

- Preparing instructions to transfer agencies and internal departments of rebate rates and payments by set deadlines each month, as defined both with the internal and external administration parties as well as under client agreements.
- Internal set up of rebate records for calculations accurately mirroring client agreed terms.
- Preparation of client rebate statements by set deadlines then submitted to the relevant internal teams.
- Reconciles client accounts to internal systems/records.
- Confirm any missing information with client account managers and relationship managers to ensure records are maintained as accurately as possible.
- Ensures accounts are instructed to the relevant recipients accurately and timely so as to avoid any delay in internal and external reporting.

Client change activity
- Assist the Client Implementation team with setting up client accounts.
- Collaborate with external custodians, responsible entities, product teams, and Investment Operations teams.
- Actively participate in projects and initiatives that impact the Client Account Management Team.
- Ensure accurate and timely entry of fund cash flows into internal systems to inform investment teams of upcoming fund investment flows for trading on underlying securities.
- Address any follow-up queries, ensuring timely and accurate communication of information.

PERSONAL ATTRIBUTES / SKILLS / QUALIFICATIONS

Required:

- Proficient level of competence on Microsoft Excel
- Analytical approach and attention to detail
- Ability to work to firm deadlines and effectively priorities workload.
- Effective communication skills on technical processes, verbal and written.
- Client-focused and flexible approach
- Knowledge of Australian Unit Trusts
- Demonstrates high ethical standards in all interactions.
- Critical thinking, analysis, and interpretation of data
- Performs well under time-sensitive deadlines.
- Independent worker who is results driven
- Excellent communication as well as people skills
- Possess excellent organizational skills.
- Ability to identify potential issues and escalate appropriately.

Preferred:

- Certification, training, or relevant experience using Microsoft Excel preferred.
- Tertiary Qualification in business or finance (or similar) with related work experience in financial services.
- RG146 an advantage but not required.

Commitment to