Analyst, Resource Planning

2 days ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: VIC- Melbourne CBD
- **You’ll be supported to manage your career, work, and life**:

- **Make a genuine difference through the work you do**:

- **Work in a collaborative and inclusive team environment**

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

You make NAB. You get it done for our customers and our communities. You’re laying the foundations for NAB’s future success. Together we’ll grow, excel for our customers, and make this a workplace to be proud of.

It’s a good time to see what more you can find at NAB as an Analyst, Resource Planning.

**The role**

**Your opportunity**

NAB’s Contact Centre Performance team provide operational, analytical, and strategic support to Direct Consumer and Direct Business. They hold a range of specialised skills such as real-time monitoring, performance reporting and workforce management. Our goal is to enable our frontline Bankers and Leaders with the tools, support, and information they need to be able to give our customers an experience that turns them into advocates

**The role and Day-to-day will include**:

- Responsible for the management and control of workflow processes within the function, recommending/implementing changes as required and deploying resources to maximum advantage (matching staff to volume), in order to ensure optimal staffing levels and the most cost-effective use of resources.
- Develop productive working relationships with internal stakeholders serviced by the operational/support unit, ensuring the speedy resolution of any service issues through reporting staff or personally, as required.
- Manage end to end Resource Planning process to ensure that the business is utilising its people to optimal levels. This also included elements of reporting
- Recommend and effectively implement process improvements and provide ongoing insights to the business.

**What you will bring**:

- Ideally, a workforce planning background and past exposure to Aspect/eWFM.
- Experience in a contact centre environment including knowledge & understanding of metrics.
- Strong time management and attention to detail with the ability to communicate with influence.
- Excellent communication skills, with stakeholder management experience.

If you have the skills and drive that we are looking for, we would love to hear from you.

**A diverse and inclusive workplace works better for everyone.**

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**Join NAB**

Please note unsolicited CVs from agencies will not be accepted.

  • Analyst, Resource Planning

    2 days ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: VIC- Melbourne CBD - Work in a collaborative and inclusive team environment - Bring your ideas, ambitions, and passions both in and outside of work - You can define your own career path **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on...

  • Workforce Planning Analyst

    3 weeks ago

    Melbourne, Victoria, Australia Acenda Full time

    Workforce Planning Analyst (18-month FTC)Join to apply for the Workforce Planning Analyst (18-month FTC) role at AcendaWorkforce Planning Analyst (18-month FTC)3 days ago Be among the first 25 applicantsJoin to apply for the Workforce Planning Analyst (18-month FTC) role at AcendaGet AI-powered advice on this job and more exclusive features.Are you committed...

  • Workforce Planning Analyst

    3 weeks ago

    Melbourne, Victoria, Australia Acenda Full time

    Workforce Planning Analyst (18-month FTC)Join to apply for the Workforce Planning Analyst (18-month FTC) role at AcendaWorkforce Planning Analyst (18-month FTC)3 days ago Be among the first 25 applicantsJoin to apply for the Workforce Planning Analyst (18-month FTC) role at AcendaGet AI-powered advice on this job and more exclusive features.Are you committed...

  • Portfolio Resource

    1 day ago

    Melbourne, Australia AustralianSuper Full time

    We are Australia’s largest superannuation fund, here to help members achieve their best possible retirement outcome. Working with a wide range of stakeholders, we create meaningful value for members and our communities through our diverse workforce of highly competent and highly motivated employees. **Your new role** Reporting to the Senior Manager...

  • Workforce Planning Analyst

    1 day ago

    Melbourne, Australia Origin Energy Full time

    Be part of Origin's new product offering - Broadband - Newly created role - Melbourne based **Delivering good energy starts from within** It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking...

  • Workforce Planning Analyst

    3 weeks ago

    Melbourne, Victoria, Australia Crown Resorts Full time

    Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader...

  • Workforce Planning Analyst

    3 weeks ago

    Melbourne, Victoria, Australia Crown Resorts Full time

    Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader...

  • Workforce Planning Analyst

    3 days ago

    Melbourne, Australia Mercer Full time

    **Workforce Planning Analyst** **What can you expect?** As the Workforce Planning Analyst you will be responsible for real-time analysis, daily operational support, scheduling and reporting on Contract Centre activity to achieve business unit service standards. You be will part of a global team primarily responsible for Wollongong and Melbourne scheduling...

  • Resource Analyst

    2 days ago

    Melbourne, Australia Jetstar Full time

    **Company Description** About Jetstar** We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. And we're not...

  • Workforce Planning Analyst

    3 days ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Delivering good energy starts from withinIt's an exciting time to join Origin.Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and customer solutions.We're always looking for better ways to deliver for our customers - and for our people.About the Role:Join our broadband telco...