Administration and Client Service Officer

7 days ago


Penrith, Australia Royal Rehab Private Ryde Full time

Published
May 8, 2025
Location
Penrith, Australia
Category
Default
Job Type
Full-time
Penrith / Western Sydney | Full Time Opportunity
Competitive Salary + Salary Packaging I Increase you take home income
5 Additional Leave Days | Extra time to recharge
Discounted Gym Membership I Stay active for less
Discounted Health Insurance I Prioritize your well-being with great savings
Exciting Growth | Work on-site and play a key role in supporting our clinicians as we expand services in Penrith
About us...
At Royal Rehab LifeWorks Community, we’re redefining health and wellbeing.
As part of the Royal Rehab Group, a leading charity with over 125 years of innovation in rehabilitation and community support services, we are committed to empowering individuals to achieve their health goals through evidence-based care and lifestyle medicine.
We are Great Place to Work Certified, offering a vibrant, inclusive culture the values your expertise.
About the role..
Join us as an Administration and Customer Service Officer and be the friendly first point of contact for new Royal Rehab LifeWorks clients and their families. You will work closely with our fantastic Allied Health Leaders, clinicians, and teams, ensuring a smooth and seamless journey from the initial enquiry to receiving the right support from our allied health professionals.
This role is all about making our clients feel welcome and supported every step of the way.
**Key responsibilities include**:
Manage scheduling, waitlists, follow-ups, and escalate service risks as needed.
Enter data and keep client records and service agreements accurate and confidential.
Deliver monthly reports on clients, trends, revenue, and outcomes.
Gather information to help Allied Health staff provide tailored support.
Collaborate on treatment plans or Service Agreements aligned with client preferences.
Engage with clients to understand their needs and expectations.
Escalate concerns, risks, and complaints to Allied Health Leaders.
Adhere to NDIS principles and represent RR LifeWorks positively.
About you
You will be the heartbeat of our team, welcoming customers warmly and ensuring their experience is seamless. We're seeking someone who excels at connecting with people, has strong organisational skills, and thrives in a fast-paced environment. If you're passionate about delivering exceptional customer service and love making a positive impact, this role is perfect for you This position also offers opportunities for career growth and development for those interested in advancing within our team.
**To be successful in this role, you will also have**:
Experience in customer service or admin, ideally in allied health or healthcare.
Exceptional time management, organisational and communication skills.
Proficient in admin systems with attention to detail and confidentiality.
Skilled in managing priorities and ensuring high customer satisfaction in busy settings.
Knowledge of NDIS frameworks or ability to learn quickly.
Ability to work independently and as part of a multidisciplinary team.
Demonstrated ability to meet and exceed Key Performance Indicators.
High-level interpersonal and communication skills.
Ability to manage and prioritise multiple customer tasks in a flexible, responsive environment with support from leadership and management.
What we offer...
**Salary Packaging**: Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay)

**Benefits**: Fitness Passport & HCF Private Health Insurance discounts
**5 extra leave days**: Access to an additional 5 individual leave days
**Career growth**: Genuine career opportunities
**Salary**: Competitive remuneration
**Leadership**: Supportive and experienced leadership team
**Culture**: Friendly and close-knit team environment
Proud to be Great Place to Work Certified
We are proud of our diverse and skilled team of passionate healthcare and support professionals committed to delivering the very best for the people we serve. A career at Royal Rehab LifeWorks is the opportunity to make a difference with a progressive and innovative organisation, built on a rich history of community care since 1899.
What’s next
If this sounds like the perfect role for you, address the essential criteria in your cover letter and CLICK HERE AND APPLY NOW to start your journey with us
Please note, only applicants that address this essential criteria will be considered.
The successful applicant may be required to undergo pre-employment checks including but not limited to a current criminal record check working with children check, employment history and referee checks. Vaccination against infectious diseases is strongly encouraged.
A career with Royal Rehab LifeWorks is an opportunity to collaborate, grow and make a difference with an iconic organisation recognised as a leader in rehabilitation and disability support.



  • Penrith, Australia Charterhouse Full time

    Small & friendly team - Be the face of the organisation - Penrith Location - Parking available - $60k + super My client is a boutique-chartered accounting firm, located in Penrith with parking. They have a great opportunity for a motivated Administration Assistant to join their small and friendly Accounting Firm. This is a pivotal role working...


  • Penrith, Australia Noble Plan Management Full time

    We are passionate about assisting every individual to live their best life. We are looking for someone with the same passion and dedication to join our small team. Your role will include liaison with clients regarding invoicing and related documentation, processing of payments, monitoring budgets and providing general administrative support to our Plan...


  • Penrith, Australia Benchmark College Full time

    **Office Administrator** **About the Organisation**: Benchmark Resources Pty Ltd trading as Benchmark College is a registered, domestic training provider of Nationally Recognised Qualifications with the Australian Skills Quality Authority (ASQA). (RTO Code 90274) We are part of the Academies Australasia Group which has been operating for more than 115...


  • Penrith, Australia Uniting Full time

    The Administration Officer is responsible for providing a high-level administrative support and customer service for the headspace Hawkesbury service at Richmond and its outreach post in Windsor. **Role Overview**: - **Full time at headspace Hawkesbury in Richmond**: - **Community Mental Health Clinical Services**: - **Opportunity to make a difference...


  • Penrith, Australia Uniting Full time

    **Role Overview**: - **Casual Administrative Officer roles available across Western Sydney (multiple locations)**: - **headspace & LikeMind locations in Western Sydney**: - **Opportunity to make a difference every working day!** The Administrative Officer is responsible for providing administrative assistance to various headspace (Mount Druitt, Penrith,...


  • Penrith, Australia 365 Care Full time

    Great opportunity to grow and expand your skills in a supportive team environment - Help us make a meaningful difference in the local community - Penrith location - easy access to public transport and parking onsite **About the Position** We’re seeking an enthusiastic, determined and conscientious Administration Officer to join our team. You’ll be...

  • Office Administrator

    2 weeks ago


    Penrith, Australia Benchmark College Full time

    **About the Organisation**: Benchmark Resources Pty Ltd trading as Benchmark College is a registered, domestic training provider of Nationally Recognised Qualifications with the Australian Skills Quality Authority (ASQA). (RTO Code 90274) We are part of the Academies Australasia Group which has been operating for more than 114 years and is listed on the...

  • Customer Service

    1 week ago


    Penrith, Australia Talent Gauge Full time

    Australian company with huge ambitions - Supportive and collaborative team environment - Huge scope for personal and professional growth **About the company** This is an opportunity to join a dynamic team in a fact paced, fun and collaborative environment, where you can genuinely build a career! Our client is an Australian manufacturer and distributor of...


  • Penrith, Australia Ultra Tune Penrith Full time

    Ultra Tune Penrith is looking for an organized and customer-focused **Service Advisor/Office Administrator** to manage bookings and handle the day-to-day administrative tasks in our busy workshop. If you enjoy working in a fast-paced environment and have a passion for customer service and organization, we want to hear from you! **What We Offer**: - A...

  • Administration Officer

    24 minutes ago


    Penrith, Australia Nepean Blue Mountains Local Health District Full time

    **Employment Type**: Permanent Full Time **Position Classification**: Administration Officer Level 2 **Location**: Lemongrove Campus **Remuneration**: $64,046.06 - $66,170.25 per annum **Hours Per Week**: 38 **Requisition ID**: REQ592376 **Applications Close**: 20/08/2025 With **CORE**Values of **C**ollaboration, **O**penness, **R**espect and...