Operations Center Analyst

Reach Beyond: CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to do is get on board

At CHC, we pride ourselves on our values and culture:
**Accountability**: Take pride and ownership of our actions and results.
**Collaboration**: Working together with transparency and trust to drive continuous improvement.
**Care**: Creating a safe and sustainable environment for all.
**Integrity**: Doing what's right and fostering a culture of respect.
**Excellence**: Prioritizing quality services and setting industry standards.
Role Summary:
**Operations Centre Analyst - Travel**

**West Perth, Western Australia**

**Reach Beyond**

CHC Helicopter is a leader in the provision of helicopter support to the offshore energy market, search & rescue, and government departments, as well as organizations requiring helicopter maintenance, repair, and overhaul services through its Heli-One division.

For more than 75 years, CHC Helicopter has provided safe, reliable, and cost-effective helicopter services in some of the most remote and challenging environments around the world. Our dedication to safety and reputation for quality and innovation help our customers reach beyond what they thought possible.

We have an opportunity for a talented Operations Centre Analyst - Travel to join our team in West Perth, WA. Reporting to the Regional Operations Control Centre Manager the Operations Centre Analyst - Travel will be responsible for supporting our transient workforce travel from their home locations to our bases of operations through out Australia. The Operations Centre Analyst would perfectly suit a person re/entering the workforce, changing careers or who have recently completed a Cert III in Business Administration and is looking for a career in aviation, all training is provided.

**All you have to do is get on board.**

Key Responsibilities:
**Responsibilities**:

- Coordinate travel requirements between the traveller and the travel provider for CHC Australia Operations.
- Ensure that all bookings (air travel, hotel, and ground transport) are in compliance with the company travel policy.
- Ensure that travel arrangements are entered into the crew management system in a timely and accurate manner.
- Maintain an in-depth knowledge of work rules and scheduling practices and ensure that crew members’ travel is booked accordingly.
- Engage with Schedulers to manage irregularities as applicable to positioning crew members.
- Make adjustments and coordinate as necessary to recover disruptions and irregular operations (missed flights, miss-connections, no-shows, etc.).
- Review and code travel invoices (air, car, and hotel) as required.

Qualifications, Skills & Attributes:
**Skills, Experience & Attributes**:
**Required Qualifications**
- Minimum Year 12 or equivalent

**Skills/Experience**:

- Experience in a similar Travel Planner role within the corporate travel industry beneficial but not essential..
- Strong knowledge of GDS (Amadeus) beneficial but not essential.
- Competent with MS office packages.
- Ability to engage strong relationships at all levels.
- Team orientated with a can-do attitude.
- Experienced in maintaining accurate, timely and comprehensive reports.
- Strong problem solving and solution-oriented skills.
- Strong time management, planning and organisational skills.
- Ability to effectively manage conflicting priorities.
- Excellent communication skills both verbal and written.
- Experience in diversity and inclusion.
- Demonstrate a high level of attention to detail.
- Motivated to drive change and process improvement initiatives.
- Flexible and adaptable approach within a dynamic business environment.

**Attributes/Behaviours**:

- Ability to engage strong relationships at all levels.
- Team orientated with a can-do attitude.
- Strong problem solving and solution-oriented skills.
- Strong time management, planning and organisational skills.
- Willingness to learn all aspect of the business

At CHC we believe a diverse workforce makes us stronger. We want our people to be proud of who they are and where they come from. We will support our colleagues to work safely together, take care of each other and feel empowered and valued in sharing ideas as we create an organisation where we celebrate our differences.

Our commitment to maintaining and growing a diverse and inclusive workforce where everyone can achieve their full potential, will ensure a strong and sustainable future for everyone.