Operational Risk Specialist

**A little about us**

Capricorn is one of Australia and New Zealand's largest and most dynamic Member-owned organisations. Since 1974, we've been dedicated in supporting our Members with solutions that truly matter. Our flagship Trade Account offers instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program as the cherry on top

We have a strong foundation in the automotive and machinery aftermarket industry with over 30,000 highly engaged Members across Australia and New Zealand, from national franchises to your local family workshop. Last year we facilitated $3.7bn worth of transactions, and returned nearly $93 million in value to our Members.

At Capricorn we work hard to ensure that Our People, Our Members and Preferred Suppliers are connected into the Capricorn Community.

Join us and be part of a team that's committed to driving success, innovation and making a difference, while having some fun along the way

**A little on life at Capricorn**

Joining our community is about more than just a job, so here's what's in it for you:
**Join Us as an Operational Risk Specialist**

Are you passionate about risk management and compliance? Do you thrive in dynamic environments where your insights help shape smarter, safer operations? We're looking for an experienced Operational Risk Specialist to join our Risk and Support divisions and play a key role in strengthening our risk culture and governance frameworks.

**What You'll Do**

As our Operational Risk Specialist, you'll be at the heart of our risk and compliance efforts—working closely with Business stakeholders, Line 2 Risk and Legal teams to:
Accurately assess operational risks across the business though the timely triage, data analysis and interpretation resulting in clear and concise reporting to management of current and emerging trends.

Ensure all incidents and issues are raised in a timely manner, action plans address root cause and progress is tracking to due dates.

Assist business stakeholder in the implementation and interpretation of new policies and procedures.

Review and update relevant policies and procedures and test operational practices to ensure alignment with existing frameworks and guidance.

Develop, test and report on operational controls, key risk indicators and quality assurance tests; working with stakeholders to develop action plans and uplift processes to drive resilience, efficiency and compliance by design.

Oversee the complaints process, ensuring appropriate follow up and action and accuracy and completeness of system reporting.

Assist in co-ordinating and completing the Risk Control Self-Assessment and business continuity plan processes.

Validate the front-line training requirements are fit for purpose.

**What You'll Bring**

We're looking for someone who combines technical expertise with a collaborative mindset:
Exceptional communication skills—able to translate complex legal and regulatory concepts into clear, actionable guidance.

Sharp analytical thinking and attention to detail to spot risks and opportunities.

A proactive, solutions-focused approach to problem-solving.

Flexibility and resilience in the face of change.

Strong time management and prioritization skills to meet deadlines under pressure.

**Your Experience**

At least 5 years in Financial Services, ideally with 3+ years in risk, compliance, or corporate governance.

Experience in insurance or related sectors is a plus.

**Your Qualifications**

Tertiary qualifications in Compliance, Business, Commerce, Finance, or Law.

Knowledge of ISO 31000 Risk Management is highly desirable.

Insurance-related qualifications are a bonus.

**Why Capricorn?**

Work flexibility - We're all unique, and so are the ways in which we work. Whether it's flexible hours or WFH arrangements, we'll work with you to find the best way for us to work together.

Development Opportunities - your success is ours too. We provide training opportunities and development to give you the tools you need to grow.

Paid parental leave - during life's most important times, we support parents' leave (for both parents) and their transition back to work.

Get social - our social calendar is full, with a range of different virtual and face-to-face events to keep us connected.

A place you want to be - from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.

A cherry on top - we've got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

Amazing Benefits - Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all inclusive working from home kits to get you started

**Sound like you'd be a good fit?**

If you are ready to become part of a growing community and make a real impact, get in touch today.