Service Technician

**Company Description**
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.
- Stripping, assessing, rebuilding, and testing mechanical seals, couplings, and associated equipment
- Consistent and timely completion of Service-related documentation including repair work quotations and parts planning
- Scheduling jobs for repair and prioritizing work
- Complete inspection and test plans consistent with meeting the required corporate compliance standards
- Collecting and providing information to the team for successful delivery solutions to customers
- Assist in root cause analysis investigations
- Offer troubleshooting advice and reliability solutions in conjunction and collaboration with company technical personnel as required
- Complete periodic reporting requirements as agreed with management
- Capable of managing and maintaining a clean workshop to cooperate standards
- Work with sales and technical support staff in generating business opportunities
- Work with document control systems
- Attend customer sites to provide Service-related support as required
- Development and maintenance of systems and computer skills as required
- Other duties as required
- Ability to work autonomously and proactively
- Ability to take responsibility and be accountable for actions
- Customer focused attitude with the ability to understand product enquiries and communicate effectively with customers and internal stakeholders
- Enjoys working in a high pressure, fast pace environment
- Objective orientated focus with a passion for delivering results
- Works closely with Internal Sales, Service and Operations Teams
- Working relationships with all JC employees Globally

**Qualifications**
- Two+ years industry experience post apprenticeship in rotating machinery - including product machining (turning, drilling, milling) and hands on experience with rotating equipment preferred
- Trade certificate or equivalent
- A professional knowledge of functional computer skills with common software
- Experience in SAP Sales and Distribution is preferred

**Additional Information**

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.