Field Service Technician

2 weeks ago

Canning Vale, Australia Diplomatik Full time

Are you an experienced technician with a passion for repairing and maintaining equipment? We're seeking a skilled and dedicated **Field Service Technician** to join our client's tea. As a Field Service Technician, you'll play a crucial role in ensuring our customers' satisfaction through timely repairs, thorough maintenance, and excellent communication. If you're knowledgeable about EWP repairs, have a solid understanding of customer expectations, and possess experience with EWP machines, we'd love to hear from you.

**Essential Experience**:
Proficient in repairs to EWP's (Elevated Work Platforms)

Strong knowledge of EWP machines and their intricacies - Manifolds, Solenoids, Hydraulics

**Key Responsibilities**:

- Perform routine repairs, maintenance, and service work on EWP products at customer sites or breakdown locations.
- Conduct routine repairs and maintenance on other products as required.
- Execute trade-qualified work as well as non-trade tasks incidental to the job.
- Conduct inspections, fault-finding activities, and diagnostics on various machines.
- Disassemble and reassemble machines to a high-quality standard.
- Perform basic welding and spray painting when necessary.
- Carry out programmed service work on machines as required.
- Install parts onto machines in accordance with established standards.
- Complete accurate paperwork including part requisition, time sheets, and related documentation.
- Maintain ongoing communication with customers, updating them on repair progress and estimated completion times.
- Present repair options and fault inspection results to customers professionally and courteously.
- Utilize opportunities to upsell EWP service and maintenance offerings.
- Uphold a positive customer attitude, showcasing our products as high-quality and valuable.
- Adhere to customer site safety regulations and always maintain a respectful demeanor.

If you're enthusiastic about delivering top-notch service, have a knack for troubleshooting and repairing equipment, and want to contribute to a dynamic team, we encourage you to apply.

To apply, please submit your resume detailing your relevant experience and skills and one of our recruitment consultants will be in contact.

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