Technical Support Analyst

7 days ago

Baulkham Hills, Australia The Hills Shire Council Full time

**About the Role**

We are looking for an experienced Technical Support Analyst to provide effective installation/configuration, operation, and maintenance of systems software related infrastructure components, both on premise and cloud, with a focus on service delivery, internal customer satisfaction and best practice.

**What you will be doing**:

- Provide day to day implementation, management and support of Council's IT Infrastructure to meet organisational performance and security requirements.
- Maintain SOE (Standard Operating Environment), imaging and setting up laptops or PCs, driver and Bios updates.
- Management of cloud services.
- Endpoint protection software deployment and management.
- Create and maintain IT documentation/procedures for knowledge sharing and process improvement.
- Provide after-hours IT support to users as required.

**About you**:
To be successful in this role you will have:

- Bachelor's degree in Information Technology or equivalent
- 5+ years experience in similar role
- Demonstrated solid working knowledge of MS Windows, Active Directory, SCCM or Intune, Group Policy and WSUS
- Strong verbal and written communication skills
- Class C Driver’s Licence (NSW)

**Position details**:
Permanent full-time role, S1191 Salary: Starting From $100K per annum exclusive of Superannuation

You can also earn a Performance Bonus (up to 2% annual salary) + Organisational Bonus (up to $2K), Learning & Development Opportunities, Active Social Club, Special Leave, Proactive Wellbeing Initiatives, Modern Office, Aquatic and Fitness membership discounts and Onsite Café.

**Next steps**:
**Working with us**:
At The Hills Shire Council, we live our values of Honesty, Integrity, Loyalty, Leadership and Safety through the work that we perform for the Community. We are committed to a positive and supportive workplace culture where our people and customers feel respected and valued.

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