Reservations Quality and Support Specialist

2 days ago

Sydney, Australia Voyages Indigenous Tourism Australia Full time

Sydney, New South Wales
- Permanent / Full Time
- Closing Date: July 18th, 2025

**_This position is based at Voyages Corporate Office, Sydney._**

In the role of Quality and Support Specialist you will lead the development of process improvements to improve ways of working and enhance customer related processes.

**What's in it for you?**
In addition to exposure to some of the greatest natural wonders of the world, hardworking team and positive work culture you will experience a hybrid working environment with flexible working from home. Competitive pay, resort discounts and travel to Ayers Rock Resort

**Your key role will see you**:

- Create and compile reservation - related reports
- Mentor and assist the team in relation to compliance and service expectations
- Collaborate cross department and play an active role in improving the customer journey
- Mentor agents within the escalation process clarifying protocols and when and how to escalate issue to their team leaders for problem resolution
- Develop and update internal materials for team members and other relevant stakeholder, so that internal documentation reflect current guidelines, processes and business standards

**You will have**:

- **4-5 years' experience** in Hospitality or similar customer service role within hotels, front office, or travel
- Knowledge of Micros Fidelio Opera Reservations or Property Management System and/or other Hotel Front Office or Travel Agent System(s);
- Knowledge of **Microsoft Word, Excel, and Outlook**:

- Strong understanding of hotels, resorts, and their services
- Excellent communication and problem-solving skills

**About us**:
Voyages Indigenous Tourism Australia offers experience-based holidays in spectacular wilderness locations, including Ayers Rock Resort in the iconic Red Centre and tourism facilities in Mossman Gorge, located in tropical Queensland. Through enriching experiences, incredible natural beauty, and a suite of activities and attractions we aspire to have every guests feeling...Just WOW.

More importantly, Voyages has a strong commitment to social responsibility and strive to give back and support the people and communities in which we operate through Indigenous training, employment and economic development.
If this sounds like the perfect opportunity to try something new, then please ****
- A National Criminal History Check is a mandatory step in the recruitment process
- Hybrid Working Environment
- Be part of a company committed to social responsibility

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