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Operations Manager

2 weeks ago

Stafford, Australia Brisbane Racing Club Full time

**Are you ready to lead? Join our team as Operations Manager at The Gibson in Stafford.**

The Gibson is a vibrant, newly developed venue in the heart of Stafford with capacity for up to 250 guests. Whether it’s a family meal, drinks with friends, or a day of sports and racing, at The Gibson, we’re always ready to play. Now, we’re on the lookout for a hands-on and experienced **Operations Manager** to help us bring our venue to life and deliver outstanding customer experiences.

Reporting to the Venue Manager, the Operations Manager is responsible for overseeing daily venue operations, leading our team across multiple departments (bar, kitchen, FOH), and maintaining a high standard of service, safety, and compliance.

**A few of your key responsibilities will include**:

- Supervising day-to-day operations across all areas including bar, bistro, gaming, and facilities
- Leading and developing the team, including onboarding, training, and performance management
- Ensuring high levels of customer service are maintained at all times
- Supporting with rostering and team scheduling
- Managing stock control and inventory across bar and kitchen operations
- Maintaining venue presentation and ensuring compliance with health, safety, liquor, and gaming regulations
- Assisting with event coordination, promotions, and venue activations
- Handling customer feedback and resolving issues professionally and promptly
- Supporting administrative and financial tasks such as POS operation, cash handling, and reporting

**What we’re looking for**:

- Experience in a similar operations or venue management role within hospitality or licensed clubs
- Strong leadership and communication skills, with the ability to lead from the front and support a growing team
- Sound knowledge of hospitality compliance requirements including liquor and gaming
- Ability to work well under pressure, prioritise tasks, and deliver high service standards
- Confident with systems and processes including rostering, POS, and reporting
- Current **RMLV**, **RSA**, and **RSG** certifications

**About You**:
You’re a proactive and driven leader who thrives in a fast-paced environment. You know what great hospitality looks like and aren’t afraid to get hands-on to make it happen. You're also solutions-focused, customer-first, and passionate about fostering a positive and productive team culture.

**Our Culture**:
As part of Brisbane Racing Club (BRC), The Gibson shares in our broader vision to be an innovative industry leader with a strong community focus. Our core values—**Professional, Community, Safety and Wellbeing, Challenge and Innovation, Pride, and Responsibility**—guide everything we do.

**Our Benefits**:

- Service Anniversary recognition - **‘Legends Day Off’**:

- Staff discounts on food, beverage, and event days across BRC venues
- Membership and race day ticket perks
- Access to **Reward Gateway** employee discounts program
- Ongoing training and development opportunities
- Free onsite parking

Are you ready to take the next step in your hospitality career? Click **Apply** now and join a team that’s ready to play, lead, and grow.