Guest Service Agent

**About us**
and InterContinental Adelaide is an iconic luxury hotel located on the banks of the River Torrens, right beside Adelaide Railway Station. We operate 367 rooms, several F&B outlets and work together as a team to deliver True Hospitality to our guests. We have a great culture and are looking for a customer-centric person to join us as a full-time Guest Service Agent primarily focused on excellent switchboard service.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

**Your day to day**
IDsJoin us as **GSA** at the **InterContinental Adelaide.** You’ll have ambition, talent and obviously, some key skills:

- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge IHG Rewards members, InterContinental Ambassadors & returning guests, in person or on the phone
- Take and manage guest’s bookings, up-selling opportunities and tell them about ways to improve their stay
- Handle cash and credit card transactions
- Be a trusted contact for all guests. Help them with anything from billing to local knowledge and advise leadership when necessary
- Connect guests with the right service in a professional & friendly manner
- Swiftly check in and out guests - take ID’s, hand out room keys and control and release safety deposit boxes
- Stay one step ahead of guests needs - record and act on preferences and handle messages, requests, questions and concerns
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad-hoc duties when your colleagues need your help
- Stay safe all the time. Following our safety procedures, you’ll report all incidences and wear any protective equipment needed

**What we need from you**
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in English - extra language skills would be great, but not essential
- Experience - ideally you’ve spent at least one year in a guest service position
- Flexibility
- night, weekend and holiday shifts are all part of the job
- Compliant - you’ll be above the minimum age required
- Strong - sometimes you’ll need to lift, push, and pull big objects up to 23kgs.
- Literate and Tech-Savvy - you’ll need a good grasp of reading, writing, basic math and computers.

**What we offer**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Job Reference: EMEAA36282