Incident Response Team Leader

3 days ago

Melbourne City Centre, Australia Department of Education Full time

**About the Department**

A great education for every child and young person, so they can thrive now, and in the future, for a fairer, smarter, and more prosperous state. Enjoy a career that makes a difference by helping to shape the education experience for Victoria.

**About the Division**

The Security and Emergency Management Division's purpose is to lead security and emergency management functions for the Department and lead and support educational communities to be physically and psychologically safe through the provision of expert advice and support services.

**About the Unit**

The Security Unit operates the department's 24/7 Incident Support and Operations Centre responding to alarm and CCTV activations in schools and actioning work orders for the installation and maintenance of the alarm system.

**About the role**

Working as part of a team in a 24/7 shift work environment, the Incident Response Team Leader will receive and process incident reports from school leaders in a timely, efficient, and empathetic manner. The incident details will be recorded in the Department's database and communicated to schools, regional and corporate personnel. Additionally, you will manage and support all shift operations, including the work of Incident Response Officers. You will also implement client service improvement initiatives and assist with authoritative decision making.

The role will be required to work shift work and be available outside of business hours to support the department and whole of government emergency management operations.

**Key Duties**
- Supervise the interpretation of alarm activations and the exercise of judgement in dispatching security service providers and/or police
- Coach, mentor and train more junior incident and senior incident response officers, and embed a positive team culture
- Supervise more complex security related issues
- Liaise with police, security service providers and school leaders over alarm activations
- Liaise and provide support with alarm system technicians working on sites
- Liaise with other emergency services in relation to emergencies at schools
- Manage rosters, workforce planning, recruitment and other duties as assigned by manager

**Requirements**:

- 24/7 shift work on a rotating roster
- Bachelor's degree in related discipline is desirable
- Desirable : Supervision Coaching/Mentoring
- Desirable : Customer Facing Communications

**Why Work With the Department of Education?**
- Shift workers may be entitled to an additional week of annual leave (5 weeks in total)
- Meaningful work that actually makes a difference
- Periodic pay increases as set out in the Victorian Public Service Enterprise Agreement
- Career progression opportunities
- The Department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity.
- Employee Wellbeing Support Services available to all department staff

**How to Apply**

Applicants are required to submit a CV, cover letter summarising their skills and experience (no more than two pages), and a short statement addressing the Key Selection Criteria.

If you wish to discuss the position further, please contact **Tim Collins on 03 7022 2736.**

**Further Information**

Applicants requiring adjustments can contact the nominated contact person.

**Applications close** 11:59pm on Sunday 26 October, 2025.

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