Aso5 Technical Liaison Officer

**Department of State Development**
**Job reference**: 706142
**Location**: 5000 - ADELAIDE
**Job status**: Long Term Contract
**Eligibility**: Open to Everyone

**About us**:
The Department of State Development is the South Australian Government’s lead economic development agency.

Our mission is to drive sustainable economic growth in South Australia by increasing industrial and workforce capability, capacity, collaboration and resilience. We take pride in hiring the right people for the right jobs and offer an attractive, flexible workplace.

For more information about our agency, please visit:
Department of State Development | statedevelopment.sa.gov.au

**About the role**:
The Technical Liaison Officer engages with teams across the agency to understand their technology needs, provide advice, address issues, help staff have a more productive experience with technology, and identify challenges and opportunities that technology can help with.

The role will provide a direct point of contact for staff requesting IT assistance and performs key aspects of the IT Service Management (ITSM) process, including Service Desk, Service Request Management, and Incident Management. The Technical Liaison Officer manages service requests and incidents logged via the ITSM portal, resolving or escalating them as appropriate.

As a Technical Liaison Officer, you will:

- Proactively engage with staff across the Department according to an agreed schedule to identify needs, provide advice, and gather insights on the experience and proficiency of staff with technology.
- Communicate insights from staff engagement activities to IT management for the identification, prioritisation, and planning of initiatives to improve the effectiveness and efficiency of staff through technology and reduce business risks.
- Provide an in-person and/or online point of contact for staff requiring assistance with technology, resolve requests and issues, and ensure these are appropriately recorded in the ITSM system.
- Ensure seamless operations are achieved through the effective installation, maintenance, and decommissioning of end-user hardware and software, peripherals, networked office equipment, desktop and room-based audio-visual equipment, and telephony equipment and services, liaising with suppliers and technology partners as needed.

**Key Competencies**:

- Experience with the Microsoft Windows / MS Office environment and Network Operating Systems and installing and configuring software and hardware.
- Knowledge of modern Service Desk and Desktop Support procedures, practices, techniques, and processes associated with providing support to customers in an IT environment in alignment with ITIL and SA Government policies, processes, and procedures.
- Experience in providing effective customer support in an ICT environment, including responding appropriately to user issues and requests.

**Remuneration**:
Competitive salary ASO5 $85790 to $95413 p.a. plus superannuation

**Benefits**:
Bringing your talent to the Department of State Development will see you rewarded with a wide variety of benefits such as:

- A variety of leave arrangements
- Work-life balance with a flexible hybrid work arrangement
- Access to great customised training and career development opportunities

**Qualifications**:

- **Essential**: Nil
- **Desirable**: Tertiary qualifications in Human Resources, Business or other relevant discipline.

**Special Conditions**:

- The role will be offered full-time (1.0 FTE) ongoing basis for up to 24 months.
- Satisfactory Department of Human Services Criminal History Check or National Police Check (NPC) Working with Children’s Check (WWCC) required prior to employment.

**Enquiries**:
**How to Apply**:
Applicants are required to submit the following:

- Cover letter demonstrating the suitability for the role by addressing the key competencies (2 pages max)
- Curriculum Vitae (4 pages max)
- Prepare 3 referees (at least one should be current or recent line manager), to be provided on request.
- Pre-employment Declaration Form - find the attachment on the job advert.

**Applications close**: 09/11/2025 11:00 PM