Guest Experience Expert

10 hours ago

Melbourne, Australia Marriott International, Inc Full time

**Additional Information**
**Job Number**25081067
**Job Category**Rooms & Guest Services Operations
**Location**The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000
**Schedule**Part Time
**Located Remotely?**N
**Position Type** Non-Management

The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Guest experience Expert - Overnight to feel empowered by career growth opportunities in a people-first environment.

Position Summary:

- Rise with us and assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries, engage and inspire guests through each guest experience
- Support the front office team in general operational tasks
- Take guest reservations and perform cash handling & credit card responsibilities
- Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond
- Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings

About You:

- Experience with OPERA property management system or similar
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude

Our benefits:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

  • Guest Experience Expert

    2 days ago

    Melbourne, Victoria, Australia Careers at Marriott Full time $60,000 - $90,000 per year

    POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to...

  • Guest Experience Expert

    6 days ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24081941 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Expert

    1 week ago

    West Melbourne, Victoria, Australia Marriott International, Inc Full time $45,000 - $60,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationCourtyard by Marriott Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia, 3003SchedulePart TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want...

  • Guest Experience Expert

    6 days ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25109561 **Job Category**Rooms & Guest Services Operations **Location**The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they need it...

  • Guest Experience Expert

    2 weeks ago

    Melbourne, Victoria, Australia Careers at Marriott Full time $60,000 - $80,000 per year

    The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you're given a choice to not just get up and go to work, but to rise. Join us as a Guest Experience Expert to...

  • Guest Experience Expert

    1 week ago

    Melbourne, Victoria, Australia Careers at Marriott Full time $104,000 - $130,878 per year

    The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you're given a choice to not just get up and go to work, but to rise. Join us as a Guest Experience Expert - Full...

  • Guest Experience Expert

    1 week ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25075974 **Job Category**Rooms & Guest Services Operations **Location**Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia, 3000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** As Marriott International’s**flagship brand, Marriott Hotels...

  • Guest Experience Expert

    2 days ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25142729 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **Join Our Ladies & Gentlemen - Guest Experience Expert** As one of the Ladies and...

  • Guest Experience Expert

    1 week ago

    Melbourne, Victoria, Australia Careers at Marriott Full time $60,000 - $80,000 per year

    Join Our Ladies & Gentlemen - Guest Experience ExpertAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Guest Experience Expert, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand....

  • Guest Experience Expert

    10 hours ago

    West Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25030272 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia, 3003 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Courtyard by Marriott offers a refreshing environment that helps...