Guest Experience Expert

6 days ago

Melbourne, Australia Marriott International, Inc Full time

**Additional Information**
**Job Number**25109561
**Job Category**Rooms & Guest Services Operations
**Location**The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Guest Experience Expert - Full Time to feel empowered by career growth opportunities in a people-first environment.

Position Summary:

- Rise with us and assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries, engage and inspire guests through each guest experience
- Support the front office team in general operational tasks
- Take guest reservations and perform cash handling & credit card responsibilities
- Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond
- Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings

About You:

- Experience with OPERA property management system or similar
- Relevant experience in a similar role
- **Full Time Working rights in Australia**:

- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude

Our Benefits:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

  • Guest Experience Expert

    3 days ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25027530 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, Victoria, Australia, 3000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Expert

    21 hours ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24084574 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Expert

    19 hours ago

    Melbourne, Victoria, Australia Westin Hotels & Resorts Full time

    OverviewGuest Experience Expert - Service Express role at Westin Hotels & Resorts. The Westin Melbourne location invites you to apply for the Guest Experience Expert - Service Express role. The Westin is committed to empowering guests to enhance their well-being while travelling and to rising with a people-first environment. Join us as a Guest Experience...

  • Guest Experience Expert

    21 hours ago

    Melbourne, Victoria, Australia Westin Hotels & Resorts Full time

    Overview Guest Experience Expert - Service Express role at Westin Hotels & Resorts. The Westin Melbourne location invites you to apply for the Guest Experience Expert - Service Express role. The Westin is committed to empowering guests to enhance their well-being while travelling and to rising with a people-first environment. Join us as a Guest Experience...

  • Guest Experience Expert

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25136207 **Job Category**Rooms & Guest Services Operations **Location**Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Experience Expert

    1 week ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25075974 **Job Category**Rooms & Guest Services Operations **Location**Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia, 3000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** As Marriott International’s**flagship brand, Marriott Hotels...

  • Guest Experience Expert

    3 days ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24153795 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most...

  • Guest Experience Expert

    16 hours ago

    Melbourne, Victoria, Australia Careers at Marriott Full time $60,000 - $80,000 per year

    The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you're given a choice to not just get up and go to work, but to rise. Join us as a Guest Experience Expert to...

  • Guest Experience Expert

    1 week ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24080159 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s** **flagship brand, Marriott...

  • Guest Experience Expert

    21 hours ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25095967 **Job Category**Rooms & Guest Services Operations **Location**The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they need it...