Capability Expert, Docklands Vic

**Req ID**: 99071
**Department**: AR Customer Services Ops Financial Wellbeing Assis
**Division**: Australia Retail
**Location**: Docklands
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
At ANZ we’re transforming banking by empowering our people to grow, innovate and lead, as a Capability Expert in our financial Wellbeing Assist (FWA) team, you’ll play a pivotal role in shaping the learning culture that supports our frontline teams and improves the financial wellbeing of our customers.
As one of our Capability Experts, you will be seen as an expert in the capability, learning and development process, along with policy and system governance.
You’ll partner with business stakeholders, the internal capability community, and Talent & Culture to advance FWA learning governance practices and support the maintenance and sustainment of quality core curriculum embedded with compliance and regulatory understanding.
The Capability Expert also plays a key role in coordinating the capability framework for FWA, driving efficient and effective training delivery to uplift the FWA’s workforce.
Banking is changing and we’re adapting with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Work Hours**: Full-Time
What will your day look like?
**As a Capability Expert, you are accountable for**:
Consultatively creating and delivering learning programs that help FWA staff understand and meet important standards, while building a strong culture around doing the right thing.
Collaborating with other Capability Experts to keep key training programs up to date, compliant and running smoothly.
Creating and sharing learning reports that give clear insights and help leaders improve, stay accountable and make sound judgements.
Streamlining learning processes to make them more useful, effective, and learner focused.
What will you bring?
Making sure FWA teams follow the CSO training and capability standards and help them stay on track. To grow and be successful in this role, you will ideally bring the following:
Strong at staying organised in a fast-paced changing environment, managing multiple projects, tracking learning progress, and finding ways to keep improving.
An ability to identify learning needs, consultatively design people-focused solutions, and ensure learning is meaningful, useful and sticks.
Great at building strong working relationships and calibrating well, while meeting deadlines with other team members to get the optimal results for our internal and external customers.
Support others’ growth through proven coaching techniques, clear goal setting, and meaningful dialogue.
A confident communicator with exceptional facilitation skills, seamlessly transitioning between training, storytelling, and both outstanding written and verbal communication skills.
Comfortable stepping in to support other team members and stakeholders when required at a moment’s notice bringing a team first mindset.
Using data from different internal sources to help make smart, informed decisions and set the right priorities.
We understand that you might not have 100% of these skills, and you’re not expected to, because at ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
01/07/2025, 11.59pm, (Melbourne Australia)