Guest Relations Agent

2 weeks ago

Docklands, Australia Peppers Docklands Full time

**Peppers Docklands** is a boutique 5 star hotel located in Melbourne’s Docklands district, right next door to Marvel (Etihad) Stadium. Leading the way in cutting edge architecture, its streamlined design is well-appointed with state-of-the
- art facilities and a stylish restaurant serving contemporary Bistro fare. With 24-hour reception and concierge services, Peppers Docklands sets the standard in urban retreats.

Do you go the extra mile to create a memorable guest experiences? Join our motivated and vibrant Front Office Team as a **Guest Service Agent** and build your career with Accor.

**As our next Guest Service Agent, you will**:

- Deliver service excellence, from check in to check out and everywhere in between
- Often be the first point of contact for guests and visitors
- Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
- Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

**What we are looking for**:

- The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
- Strong communication skills and pride in personal presentation
- A passionate person who is able to make both their colleagues and guests smile
- Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
- A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay

**Why work for Accor?**
With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of special team member rates from as little as $60 per night and experience our properties as a guest.

**Job Type**: Part-time

**Salary**: From $24.87 per hour

**Benefits**:

- Employee discount

Schedule:

- Public holidays
- Rotating roster
- Weekend availability

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Docklands, VIC 3008: Reliably commute or planning to relocate before starting work (preferred)

Licence/Certification:

- Driver Licence (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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