Territory Manager

**About us**:
Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems - supporting multiple businesses across a variety of markets to be ready for anything.

We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star - the communities we serve, and society at large.

**You will get to**:

- Build and nurture strong, trusting relationships with key clients in your territory
- Serve as the primary point of contact for client inquiries, escalations, and strategic discussions
- Understand the needs, objectives, and challenges of your territory to offer tailored solutions
- Ensure regular communication with clients to provide updates, gather feedback, and ensure satisfaction
- Develop and execute territory-wide business strategies to meet revenue and growth targets
- Identify upselling and cross-selling opportunities across the region
- Collaborate with internal teams to deliver solutions that align with territory needs
- Monitor account health, proactively addressing issues to prevent churn
- Drive new sales opportunities in untapped accounts within your territory
- Act as a liaison between clients and internal teams, managing project expectations
- Provide guidance and support to project teams during execution across the region
- Track and report key performance metrics such as revenue, retention, and client satisfaction
- Analyze data to uncover trends, opportunities, and areas for improvement
- Stay informed about industry trends, market shifts, and competitor activities
- Leverage market insights to anticipate client needs and identify innovation opportunities
- Share market insights with internal teams to influence strategic decisions and product development

**More about you**:

- Strong ability to identify business needs and deliver instinctive, tailored solutions
- Highly organized, with the ability to plan and execute consistent communication cycles across your portfolio
- Excellent communication, presentation, and product demonstration skills
- Comfortable adapting and multitasking in a fast-paced, dynamic environment
- Skilled at building and maintaining positive client relationships while managing expectations for project success
- Detail-oriented in handling business development leads and managing projects from start to finish
- Ambitious to grow and enhance existing client relationships through exceptional service and guidance
- Effective negotiation skills for managing conflicts, aligning stakeholder expectations, and reaching consensus on project scope and resources
- In-depth understanding of government operations, regulations, procurement processes, and budgetary constraints

**Why you should become a ReadyTecher**:

- A day off for your birthday
- hip hip hooray
- Additional 4 days of leave each year
- ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
- Hybrid work, with in-house baristas in Australia via the Ready Beans team
- Access to Sonder
- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
- Paid parental leave
- Additional paid leave for miscarriage, endometriosis and menopause
- Volunteer leave
- Flu vaccinations
- And plenty of ReadyTech merch drops along the way

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.

Full-time

**Job no**:LMAI40388

**Location**:Perth

**Closing Date**:Friday, 28 February 2025